Great Work Broadvoice!
February 22, 2024

Great Work Broadvoice!

Mark Nunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are an outdoor power equipment dealer, and we use Broadvoice for our phone systems. We had 3 phones installed on the counter, one in an office, and plan to install another later on. We previously used Google Voice, and while it was a great service, we quickly outgrew it. Broadvoice has improved our communication with our customers, and internally.

Pros

  • Customer service.
  • Ease of learning the system.
  • Product support.

Cons

  • No complaints as of now.
  • Our level of missed calls have dropped.
  • We are communicating with customers more efficiency, improving customer retention.
  • The monthly cost is only slightly higher than our previous provider.
The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with Broadvoice is huge for me.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice has been very well suited to handle the scale of phone systems we need, without charging the business for additional services that do not add value to our business. I am confident that Broadvoice allows us to scale our system alongside the business as we grow.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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