Broadvoice Review
We are a small Non-profit that has transitions all employees to cell phones but still needs a main line for the public to access us. The …
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
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Popular Features
- Message alerts (87)8.585%
- Answering rules (92)8.383%
- Call park (82)8.282%
- High quality audio (80)8.181%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Message alerts highest, with a score of 8.5.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(444)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 239)Companies can't remove reviews or game the system. Here's why
May 09, 2024
Broadvoice Review
- We are saving hundreds of dollars per month for this service.
- We are providing better customer service because voicemails are being received within minutes of the phone call.
- When we switched over, our system was down for only a matter of minutes, resulting in zero loss of productivity.
May 08, 2024
Broadvoice checked the boxes and delivered
- Improved service option for clients
- Easy to adjust IVR
- Increased revenue due to additional sales option
May 07, 2024
Broadvoice Very Happy Transition
Score 9 out of 10
Vetted Review
Verified User
- Approximately 20% cheaper than our prior solution.
- Saved maybe 20-30 minutes per person per day by using Teams calling and not switching software.
- Messaging our younger clients without exposing our mobile numbers has huge intangible benefits.
May 02, 2024
Broadvoice for worry-free VOIP
- Since we're not having to think about our VOIP provider, I'd say Broadvoice is saving us time
- When I'm called by other vendors, I just tell them I'm not interested - peace of mind is important
- Having a provider who stays in the background and let's us get our work done is key
April 24, 2024
Broadvoice, great value and product
Score 9 out of 10
Vetted Review
Verified User
- Positive ROI as it is 1/3 less than our old providor
April 22, 2024
New User!
- We just installed the system - don't have ROI numbers at this time...
April 12, 2024
Broadvoice Serves a Purpose
Score 7 out of 10
Vetted Review
Verified User
- When the network was down in the office - having broadvoice allowed our office to still continue our lead and business calls, which was amazing and very beneficial.
Score 8 out of 10
Vetted Review
Verified User
- Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
- It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
April 10, 2024
Try it!
- Lower expense than previous carrier
- less downtime
- ease of use
April 04, 2024
Broadvoice is a great valued partner in our enterprise.
Score 10 out of 10
Vetted Review
Verified User
- Scaling up our business from outside of US
April 03, 2024
works but could be smoother
- in my experience, miss calls because they don't come through to the app
- handling calls in a timely manner
- returning calls with voicemails
- very easy to use mobile app
March 31, 2024
My Broadvoice Review
Score 10 out of 10
Vetted Review
Verified User
- Easily transfer calls from office to school.
- Cuts down on "SPAM" calls
- People are finding it easier to reach who they want to talk to
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
- Broadvoice provides a direct ROI for our business by eliminating the need for a full time receptionist, this has saved us $30k+ a year!
- Broadvoice's platform provides for a user friendly experience for our entire team. We can "self manage" the software due to ease of use, eliminating the need for our IT team to have dedicated personnel for the phones - which saves us $!
- We have been with Broadvoice for over 10 years and it has made a huge impact on our teams productivity!
March 20, 2024
Great for hybrid work!
- Calling from a number people trust and not our personal phone numbers
- Sound quality during calls
- Excellent customer service
March 06, 2024
B-Hive is the Best!
- client retention is up over 80%
- job support 100%
- better service than just cell service
March 01, 2024
Customer Service
Score 10 out of 10
Vetted Review
Verified User
- All I can say is that BV doesn't cost an arm and a leg. Their phone service is great. It's like any other phone service. You wouldn't know the difference.
- Negatives we think of is only when internet goes down. What can anyone say about that piece.
February 29, 2024
Review for Broadvoice!
Score 7 out of 10
Vetted Review
Verified User
- quick response
- easy to work with
- helpful
February 22, 2024
Great Work Broadvoice!
- Our level of missed calls have dropped.
- We are communicating with customers more efficiency, improving customer retention.
- The monthly cost is only slightly higher than our previous provider.
January 09, 2024
Great service offered
- The main reason for choosing Broadvoice was our inability to make outbound calls. Not only was Broadvoice able to give us a temporary number to bypass this issue until we switched, but the issue was resolved completely upon switching services to Broadvoice.
January 05, 2024
Broadview review
- Professional communication with our clients- not just our personal cell
- easy to use on the go
January 04, 2024
Broadvoice brings it to the table for small biz
Score 10 out of 10
Vetted Review
Verified User
- Our ability to share the answering and making calls from any device has saved us from hiring that extra employee
- Onboarding, compared to previous VoIP providers is a HUGE time saver.
- Flexibility of call flow with unique settings per extension and an ability to manage that from anywhere is key.
December 29, 2023
Broadvoice review in detail
Score 10 out of 10
Vetted Review
Verified User
- Low monthly cost
- Easily cancel or add additional lines
- Streamlined heavy traffic incoming
December 15, 2023
New school SIP for an old school PBX
- Service seems very stable and quality is on point.
- Good value
- Keeping inbound and outbound calls flowing is critical to our business.
December 06, 2023
Broadvoice for the win!
- Phones are easy to manage
- The phone system reflects our professionalism
- The system is competitively priced while still being feature rich