Item: BrowserStack
Rating: 10
Author: Alexandru Cristian Ion

Overall Satisfaction with BrowserStack

Use Cases and Deployment Scope

We are using BrowserStack for testing mobile devices without needing to have real mobile devices.
BrowserStack helps with a large pool of real / virtual mobile devices, and also computer OS'es, making it easier to test at the distance of a click.
The application it's easy to use, and it also have multiple features and plans for Automation Testing, which is a big plus.
It has an easy to get starting tutorial, and it can be accessible for everyone in need.

Pros and Cons

Pros

Test on multiple real mobile devices
Have access at different OS versions (both mobile and computers)
Integrate BrowserStack with QA Automation

Cons

I haven't found an option to have a set of bookmarks deployed on each device when using the device, would be helpful to have this feature
I haven't found an option / configuration to set a preferred resolution size to be used all the times when using a specific device

Most Important Features

Large pool of mobile devices - both iOS and Android
QA Automation plans
Safari Browser - new and older versions

Return on Investment

With BrowserStack's help we improved our test coverage on multiple mobile devices and also computer browsers (e.g. Safari)
Catching bugs before the application hits Production, finding bugs on different mobile devices that we don't have at hand as real devices

Performance

The performance and reliability of BrowserStack is most of the times good and speedy.
Only in a few situations I bumped into small speed issues, which after a retry got solved.
Also, another issue I faced was on the Screenshot Generator feature, which seems to not be able to generate screenshots for old mobile devices and also for old browser versions (e.g. old versions of Chrome, Firefox, IE).

Comprehensive Coverage

BrowserStack comprehensive coverage impacted the QA processes by giving us access to a large pool of real mobile devices and different browser versions, which would've been a hassle to get our hands on.
We found bugs which would've been harder to identify without the help of BrowserStack, and helped us to not go in Production with those bugs.

Key Insights

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Other Software Used

Ditto, Notion

Likelihood to Recommend

BrowserStack is well suited for both following scenarios:

Test a web application, BrowserStack giving the option to use real mobile devices, and also real computer browsers, the user not needing to have at hand real devices, and relying on the large pool provided by BrowserStack at the distance of a click.
Test mobile applications and install them on real mobile devices, being able to catch bugs easier and testing the application on a large pool of devices, which would be almost impossible to have that many devices at hand to test. Also, the Automation plans are a big plus, being able to test web-applications / native applications on multiple devices.

Comments

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BrowserStack takes to a different level both manual and automated QA testing processes

Software Version