This is mainly due to the lack of integration that SalesForces promises of the Buddy Media and Radian6 platform. Also the purchase of Buddy and Radian have nearly halted evolution of both products for the last year, both are falling behind quickly. Pricing should be al la carte, not forced to buy the whole suite, especially if it is not integrated. Finally, I've had sub-par customer service, billing and support issues since SalesForce bought the platforms. Hopefully they will get all of these issues resolved by the time contracts come up for renewal.