Item: CallFire
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have hundreds of numbers with CallFire across multiple accounts both in house and customer direct. We use the lines for call tracking as well as having geo specific numbers in regions where we don't have a native number. We sometimes also use the call recording feature to prove the value of our services to our customers.

Pros and Cons

Call forwarding.
Call recording.
Call notifications.
Text handling.

Some area codes are missing.
Support is really good but could be faster.

Most Important Features

Call tracking.
Call recording.
Text screening.

Return on Investment

CallFire is our main call tracking/call recording vendor, we use it to prove the value of our services to our customers.

Alternatives Considered

CallRail

We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.

Key Insights

Do you think CallFire delivers good value for the price?

Yes

Are you happy with CallFire's feature set?

Yes

Did CallFire live up to sales and marketing promises?

Yes

Did implementation of CallFire go as expected?

Yes

Would you buy CallFire again?

Yes

Likelihood to Recommend

CallFire is great for people looking for call tracking lines with a call recording feature. We also get a lot of use out of text screening. In some cases, we don't directly forward texts to our customers because we filter out a lot of solicitations for them. CallFire provides all of the functionality we need including integrations with popular tracking apps for a very reasonable cost.

CallFire - Great Bang for your Buck!

Overall Satisfaction with CallFire