Great autodialer and telemarketing program
August 27, 2021

Great autodialer and telemarketing program

Jay Apple | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallFire

We use CallFire as an autodialer for our outbound sales. It is used in the sales and marketing department. CallFire allows our in-house telemarketing team to effectively and efficiently contact sales prospects. Uploading names and phone numbers was very easy. The autodial feature with the message drop to voice mail resulted in our telemarketers focusing on the calls with minimal setup time.
  • Auto dialing
  • Decision tree setup for call questions
  • Call recording for telemarketer evaluation and training
  • Message drop to voice mail
  • More clarity on pricing.
  • It is difficult to determine how the credit system works
  • Determining which feature set to use for specific projects.
  • Questionnaire design
  • Auto dialing
  • Call recording
  • + Telemarketer training effectiveness
  • + Sales increase as a result of telemarketing program
  • + Telemarketing program results evaluation
We only looked at CallFire based on a recommendation.

Do you think CallFire delivers good value for the price?

Yes

Are you happy with CallFire's feature set?

Yes

Did CallFire live up to sales and marketing promises?

Yes

Did implementation of CallFire go as expected?

Yes

Would you buy CallFire again?

Yes

CallFire works very well for telemarketing. Uploading contacts and phone numbers is very simple. Setting up the call questionnaire was very intuitive. We are able to easily track when a team member is using the program. The call recording feature was very valuable and allowed us to review calls with team members for training and evaluation. We did not consider using CallFire for any other purpose than telemarketing.

CallFire Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
Not Rated
Call reports
10
Directory of employee names
9
Answering rules
8
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated