Horrible customer service
December 21, 2020

Horrible customer service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Canva

Our marketing manager uses it to create all of our marketing materials.
  • User friendly.
  • Horrible customer service.
  • Gives the run around.
  • No way of speaking on the phone.
  • Is now costing us money by giving the run around on a major issue.
Beware if you are considering using this company. My real estate team has used Canva for several years and sadly, we are just learning that their customer service is non-existent. We recently had an unfortunate situation with multiple files/designs being deleted and it's remained unresolved for over a month despite our expressed urgency. We have filed an issue report via the website countless times and corresponded with a vague named rep, who offered no answers and now doesn't even respond to any update requests. All we get is that "It's been escalated." Of course, there's no phone number to reach an actual person. Some response, either way, would be expected as a customer given the deletion of files that we need desperate help retrieving and no one gets back to us. You realize the true support a company has when something goes wrong. Even though we are paying customers, they have not been at all helpful. We have waited patiently and are now going to have to pay a third-party to recreate files that should be available in a server from a company that houses all our graphic design files. We will have to stop using this company unless a quick resolution is offered.

Do you think Canva delivers good value for the price?

Not sure

Are you happy with Canva's feature set?


Did Canva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Canva go as expected?


Would you buy Canva again?


Templates are good.