Carbonite works for us
Janet Kowal | TrustRadius Reviewer
December 21, 2016

Carbonite works for us

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Carbonite Server Backup

We use Carbonite Server Backup to back up our staff server, which includes the domain controller and most importantly, our share folders, where staff saves all of their files. It is used also to back up our financial software and employee payroll records.
  • It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time.
  • We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable.
  • I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.
  • At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.
  • I feel that it's had a positive impact on the library's security, in that it's not that hard to use, and I think the value for what we pay is worth it.
We used Symantec many years ago, so I don't know that I can compare the two fairly. Backup Exec was hard to use and we backed up on tapes, rather than in the cloud. I feel much more confident in the backups that we have with Carbonite.
We do back up data locally to another server, but I feel safer using the cloud for backups. I also have more confidence in the restore feature, since I've used it already and it worked well for us.
Our organization (library) is probably relatively small compared to other companies, so I don't know if my experience is typical. I feel that Carbonite is well suited for our situation and does exactly what we need, which is back up our data to the cloud so that it's more secure. We needed an off-site solution, and Carbonite worked well for us.