Use Catch"point" if you can
May 26, 2022

Use Catch"point" if you can

Abhishek Nayyar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint to inform us about the breaking change to the production for L'oreal's brand's sites. Any breaking changes trigger the email for which we need to resolve the issue asap to minimize the loss of revenue. Also, it "starts" the mail if any 3rd party implementation is failed or is down for some reason.

Pros

  • Code is not available
  • 3rd Party Application is down
  • In Salesforce cloud commerce, any important piece of XML in Business Manager is not available (like System attributes, shipping methods, services)
  • During the release of the new website

Cons

  • Making Catchpoint highly reliable
  • Should be available in other countries.
  • Reliability should be measured on users metrics
  • Fewer Outages.
  • Smooth running business
  • Increased Revenue due to lower down time
I have just received the email trigger informing me of the alerts or downtime. I have never interacted with the customer executing for support as it was never needed. Hence answering this question would not be apt for me. The service was excellent because of which we never needed to do it.
We faced a real issue when we were not using Catchpoint. Earlier, we needed to debug the whole system to find out the breaking issue if it couldn't be found in the logs. After implementing Catchpoint for our organization, we could maximize the revenue by knowing the exact issue. Then we know most of the time how to resolve it as soon as possible.

Do you think Catchpoint delivers good value for the price?

Not sure

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Working as a support developer for loreal, alerting was the main feature that helped us in improving efficiency. Whenever some breaking changes occur to the site, it immediately triggers the email which helps in minimizing the loss of revenue to the client as we as a developer would the issue immediately to resolve it or raise an alarm to the 3rd party if they are the reason.

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