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An excellent platform that delivered what promised
June 07, 2022

An excellent platform that delivered what promised

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint as our primary tool for synthetic monitoring. The capabilities of the platform are amazing and solved many problems that we were facing with complex synthetic monitoring tests that we needed to deploy. Their technical support team and our CSM are highly knowledgeable and assisted us in making this a reality.
  • synthetic monitoring
  • network monitoring
  • advanced javascript support
  • I preferred the previous UI, it was cleaner
  • support for service account API keys
  • ability to create a team/group alias
  • prevent an issue from becoming an incident
  • faster detection time
  • better understanding of the customer impact
They offer live chat support along with a ticketing system and direct contact with your CSM and TAM. To be honest, I was a bit negative towards their live chat in the beginning due to bad past experiences from other companies but their folks know what they are doing, they are fast and always eager to assist.
We had a small 1-year contract in the beginning just to get a POC in place before committing to a long-term contract. Our CSM and TAM were eager to get us up and running and way before the end of the first year, we had everything in place.
Catchpoint offers a complete platform. You get different options of synthetic monitoring in one place, kinda what we were going after. Web Transaction, Network Tests, Mobile Tests, HTML Code, API Tests, DNS Tests, SMTP Tests, IMAP, BGP, etc. The list goes on and on. This allowed us to have one place for everything instead of having 2-3 different platforms.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

If you are in need of complex synthetic monitoring tests then look no further. They support basic functions like logins, verification of text present, etc to more complex like uploads, downloads, drag, and drop. Also, their results page is amazing. The waterfall really helps you debug a failed test, the screenshots make it even easier.