1. Home
  2. Process Mining Software
  3. Celonis Reviews
  4. User Review of Celonis
We really enjoy working with Celonis!
June 25, 2021

We really enjoy working with Celonis!

Hannah Yasin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

As a Celonis partner for more than 4+ years, we have been supporting our customers by implementing more than 13+ processes in more than 6+ industries. In every single implementation project that we have carried out using Celonis has provided our customers with completely new insights and transparency into their processes as such, as well as enabling every employee across the entire organization to be able to take the corresponding actions in order to improve the process.
  • Gain completely new insights into your process.
  • Transparency throughout the entire organization.
  • Enable everyone to take the corresponding action.
  • It would be nice if users/viewers would be able to add comments in certain fields in the analyses.
  • Increased customer satisfaction.
Celonis helps you capture your process as is - and helps you track any changes, new developments, new features and innovations from there. Since Celonis can be used for any kind of IT system, it helps to overcome system boundaries. In addition, the trust that employees place in Celonis over time as they work with it can be used to validate new systems.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Celonis is well suited for any kind of process/workflows that is captured in IT systems. This may not only include the process as such but also certain reporting/BI functions for IT systems that may not offer the best user interface. Especially in scenarios where employees are interested in improving their work, the transparency reached through Celonis motivates everyone, because you can also monitor your improvements! We have seen particularly impressive results for order management in plants.

If your process is not mainly captured in IT systems, Celonis might be less appropriate.