Best Process Mining Tool
October 18, 2021

Best Process Mining Tool

Yuliia Romanchuk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

Overall a very positive experience with both the software and the company itself. [The] Celonis team is honestly motivated to make our company more successful. They spent a lot of time helping us in our journey with process mining. They assist on every level, both on a technical implementation side, operational performance, as well as organizational structure. Aside from the support during our journey from Celonis, the quality and richness of the software itself are just as impressive. It can be difficult, time-consuming, or even impossible to detect some process problems in ERP systems - Celonis can show the affected process and root causes in a matter of seconds. It can also show the throughput time for all activities. Celonis helps to discover all inefficiencies and the complexity in your process where you lose time, money, margin, and customer satisfaction. We are using the Cloud version, which means we get early access to all new functions, and there are many being developed, all equally impressive. Our company is currently moving to Real-Time connectors that will allow accessing frequently changed data in real-time and I absolutely love this feature!
  • Process mining (process inefficiencies).
  • Action Engine (notifications to take action).
  • Transformation center (track historical KPIs).
  • Grouping few components in one to be able to copy it all together.
  • Positive - inefficiencies and the complexity in our processes where we lose time, money, margin, and customer satisfaction.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Reviewing process flow and finding inefficiencies.