Xray into the company's processes
November 13, 2021

Xray into the company's processes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

The organization is using them for Salesforce case management regarding queries for the Billing and Collections team. The rollout spanned the entire department and is used mostly by managers to direct workflow and find inefficiencies to reduce SLA breaches and cycle times.

Pros

  • Process mining.
  • Finding inefficiencies.
  • Automations.

Cons

  • Dashboarding has some limitations.
  • Automated bursting of some reports.
  • Automated notifications to prevent breaches.
  • Standardize expected resolution dates.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

I think the product is the future and while the use case in my current company is in the initial stages for a small segment, expanding to larger functions will be where the company can experience more opportunities for improvement.

Comments

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