Boosting the Time-To-Insight and connecting people to processes
January 26, 2022
Boosting the Time-To-Insight and connecting people to processes
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
In our complex core business process dealing with debt collection, we use Celonis to visualize and measure a high variety of process variations in order to improve customer experience, overall efficiency, and performance. In a custom process implementation, we focus on improving individual communication, internal decision algorithms, and benchmark KPIs to optimize and derive new communication strategies.
- Visionary approach, very versatile product, easy to use and customise
- Customer Support and Success Management
- Excellent documentation, training resources and content on usage and best practice
- Strong user and partner community
- Better usage statistics
- More graphic component types in process analytics module (eg. StackedBar)
- Examples and best practice ressources on PQL usage
- improving quality of people collaboration
- helping discovering some significant cost effects
We use Celonis to generate insights on consumer behavior and communication strategies in a multi-channel communication process. The insights allow a conscious utilization of digital channels and speed up interactions. By defining appropriate sets of new E2E process KPIs, we are focusing the attention on strategic objectives which create better awareness for common goals.
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
Yes
Did implementation of Celonis go as expected?
Yes
Would you buy Celonis again?
Yes