My experience with Celonis
April 03, 2025

My experience with Celonis

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We have introduced Celonis in our organization more than one year. Until now we have realized four solutions about customer operations. we use this tool to monitor our processes and find any anomalies so as to ensure continuous improvement. Finally, we found it very helpful to be able to set up automatic alerts

Pros

  • the alert email
  • the process explorer view

Cons

  • Is not so user-friendly
  • identify process anomalies
  • monitor any delays
  • effectively manage anomalies
the material shared with us is very well done but perhaps comes across as too scattered. In addition, there is no Italian version, and this has certainly limited its use

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

In my experience, I think celonis is the right tool for processes where multiple systems are involved where all the steps are tracked, while I do not recommend its use for those processes where there are steps that occur outside the system

Celonis Feature Ratings

Data Connection
8
Process Discovery
9
Visual Process Representation
10
Process Variants
10
Performance Metrics
10
Process Mining Algorithms
9
Root Cause Investigation
9
Process Optimization
9

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