Ceridian Dayforce-you get out of it what you put in it
Updated July 30, 2019
Ceridian Dayforce-you get out of it what you put in it
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Dayforce is used organization-wide as our HRIS.
- Paperless records and workforce management means no one can use the excuse "I submitted that weeks ago," because we can track all forms submitted in the system.
- Allowing different levels of access to each module instead of the same approval process for everything means faster processing of HR actions.
- Automating all functions and using reporting functions allows for quicker and more thorough follow up when needed.
- Support-staff is often not fully trained in various modules. It can also take a long time to get resolutions to what seems like a fairly simple issue.
- I feel that the capability is there, but our organization is not using Dayforce to its greatest potential.
When departments use the scheduling function, it definitely keeps us in compliance in many areas. Unfortunately, most departments don't use this function due to the last minute nature of our industry.
This was our goal - a fully integrated solution for all things HR and payroll. To that end, Dayforce has delivered. It's nice having timesheets and HR records all in one location.
Kronos, ADP, Vibe HCM.
Dayforce Feature Ratings
Using Ceridian Dayforce
750 - Administrators, Department Leaders, end-users
6 - We have five HR team members and one Payroll Manager who are all administrators or super users who can answer most questions our EMployees have.
- tracking Employee records
- updating Employee information
- helping our Leaders make the most of their human capital
- digital records have cut down on our paper usage in a massive way
- online access has allowed more self-service by our Employees which has improved HR guest service relations
- WDayforce is always innovating. Every new update brings another tool we can use to increase our productivity and accuracy.
- Looking forward to the engagement surveys they plant o offer a couple of updates down the road
- Would like to make better use of the Dashboards module (reports that help us create baselines and track improvements in labor management)
Evaluating Ceridian Dayforce HCM and Competitors
Yes - Empower (now VibeHCM and ADI timekeeping). We were looking for an all-in-one solution hat would allow for increased self-service ont he part of our management team and end users.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
Product features- we were wowed by the possibilities and even two years in are still learning more about its potential.
I think our evaluation and selection process was very thorough. We had gone through the same process seven years previously and tweaked it to ask more questions and think more critically about our actual needs.
Ceridian Dayforce HCM Implementation
- Implemented in-house
Yes - The first phase involved information gathering (reports and interviews to determine our needs as well as education on our part-videos and online classes through Dayforce). The second phase was testing various modules (scheduling, timekeeping, payroll first, then benefits, performance, reporting).
Change management was a minor issue with the implementation - Communication is key, so is ensuring that everyone on the team knows their roles and responsibilities.
- Not everyone completed the prerequisite trainings, so they didn't understand what was required of that. That meant that those who had completed the training (mainly, me) had to take on a bigger part of the load.
- Bad timing- starting this during Open Enrollment was a bad idea as my time was divided. We eneded up having to delay our go-live by 3 months.
Ceridian Dayforce HCM Training
- Online training
- Self-taught
No. Initial training is vital. Once you have a few courses under your belt, the Dayforce Implementation Guide (which is several thousand pages long) starts making more sense and you can muddle through with additional topics.
Configuring Ceridian Dayforce HCM
Look at your current processes. If any of those need to be tweaked, do it before you implement, so the system is good to go from the start.
Some - we have done small customizations to the interface - It's fairly easy to make adjustments to the various modules.
Some - we have added small pieces of custom code - Most of our custom code was added during implementation. After that, we required assistance form Support.
Ceridian Dayforce HCM Support
| Pros | Cons |
|---|---|
Kept well informed Support understands my problem Support cares about my success | Slow Resolution Poor followup Escalation required Difficult to get immediate help Slow Initial Response |
Yes - No, some bugs have taken a long time to resolve. I think ultimately, though,t hat they do get resolved.
I love my Benefit Support person, Cheri. She resolves my issues quickly and expertly. I wish all of our support staff were as good as her.
Using Ceridian Dayforce HCM
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Benefit Enrollment is easy to set up and use
- The Performance module has lots of great tools to allow for year-round performance evaluation as well as a yearly review.
- The Scheduling module is somewhat frustrating for some of our departments who frequently have to adjust their schedules at the last minute to fulfill the needs of our groups.
- Reporting has improved, but can still be somewhat difficult to create new reports.
Yes - Somewhat less functionality than the desktop version, but handles most of the basic functions. They are always improving on the app.
Ceridian Dayforce HCM Reliability
Integrating Ceridian Dayforce HCM
- none
no integration
- File import/export
be sure to test before you go live.
Relationship with Ceridian
Dayforce updates the system twice a year. Sometimes the updates are behind the scenes and not noticeable to the end user. Other times the changes are pretty major. Dayforce usually pairs the upgrades with sample communication pieces.
There didn't seem to be a lot that was negotiable.
Upgrading Ceridian Dayforce HCM
Yes - Went well, few if any impacts
- improved Performance module
- not sure what's on tap for the enxt upgrade