Dayforce Believer!
August 15, 2019
Dayforce Believer!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Our facility is in Canada and is part of a larger organization. Dayforce was implemented in Canada in 2014 and was implemented in the US in 2018. Prior to 2018, we only used Payroll and WFM - when the US implemented, we added onboarding, benefits, performance, recruiting and are currently working on compensation and dashboards. I appreciate having one place to go for all HR-related functions - the integration of the modules is most definitely a time saver, especially with the continual enhancements to reporting.
- Trust in employee pay - Once you have your pay policies correct, the system flows beautifully and can be trusted. It is so very rare that an employees' pay is incorrect and when it is, it's usually a result of human input.
- Excellent support services - The customer support people have really come a long way. Dayforce as a whole is a complex product but the support people can usually help me right away or will get back to me quickly.
- Forward-thinking - The addition of modules that make sense and enhance the product does make my work life better!
- Communication - The information that is relayed prior to the change, the ability to partake in testing, the quest for feedback and the ability to influence change where it makes sense. Much appreciated.
- I like to preview each pay statement before I commit payroll. It would be nice to have a 'Next' button to move to the next person (going alphabetically) rather than having to type in the name.
- The education portal is improving - I'd like to see each module have a learning track. Also, when I click on 'How to use the Education Centre', I get a notice that this page is forbidden to me - odd!
- It would be great if there were samples/exercises that could be worked on for each module outside of the virtual classroom learning. It's easy to complete the exercises in training when you have the steps in front of you but I like to be challenged more - thinking and working through the issues really helps me understand how things work.
- Less paper, the ability for employees to update their own information.
- Less manual tracking (for example performance reports), more visibility to others in the organization.
- Better report integration, information is real-time.
We have several shifts and different premiums attached to employees. Once your pay policies are set up correctly, the system works perfectly. Ceridian withholds and submits our federal taxes (Canada) and we can with confidence use the reports for WorkSafe remittances. We have apprentices working here and can track and report their work hours to the training authority so they can obtain their journeyman tickets.
That's still a work in progress for us as we're just about to roll out recruiting and compensation. We've only used performance once so far and it was very bare-bones. I am looking forward to utilizing the system more in the future to bring timely information to make important decisions.
- ADP Resource (Discontinued)
Using a single application ensures data integrity - I don't have to waste time auditing the information to ensure that names etc. match. Reporting in Dayforce is becoming more facile so when you need to create a report, it's pretty straightforward. There's less training involved using one system rather than a variety and then not having to work out ways to pull the information together. Some ERP systems have tried to build in the HR modules but I have never seen a good outcome. From a privacy perspective, I firmly believe that these should be separate systems, to begin with.