Law Firm perspective of use
October 22, 2019

Law Firm perspective of use

Lauren Thomas | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

Dayforce is currently used firmwide as a personnel info/self service tool, WFM, open enrollment, onboarding and recruiting. Dayforce has allowed for us to automate several of our processes to significantly decrease the amount of manual hours of work is needed to take place.

Pros

  • Highly captures a large amount of information.
  • Highly intuitive if all rules are set
  • Has several offerings for different areas

Cons

  • Too costly
  • Not enough time spent with customer service
  • Luck of draw of who you get with customer service and if they know the area to be able to assist.
  • ROI regarding WFM implemented - time savings of manual process
  • Forecasted high ROI wWith enhancing automated process for Recruiting module
Unfortunately, Dayforce doesn’t speak to our pre-existing HRIS
  • Making manual processes less time consuming.
  • Onboarding - pre hire is a great welcome to the company
  • Need to spend time building out each module to its fullest capabilities during implementation.


Dayforce Feature Ratings

5.5
Employee demographic data
6
Job profiles and administration
5
5.0
Pay calculation
5
Benefit plan administration
5
Direct deposit files
5
5.0
Balance details
5
5.0
Update personal information
5
View job history
5
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.0
New hire portal
5
Performance and Goals ()
Not Rated
5.0
Notifications and Alerts
5

Using Ceridian Dayforce

650 - Time clock
time away
self service
8 - HR employees
  • WFM
  • Personnel info
  • Benefits
  • None yet
  • Compensation
  • Document retention
  • E signatures
Very expensive for level of use

Evaluating Ceridian Dayforce and Competitors

Yes - Previous Ceredian software
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Capabilities
Would have spent more time being surpported by the implementation consultant.

Ceridian Dayforce Implementation

Ceridian Dayforce Training

  • Online training
I was not present
I was not present
From what I’ve been told- this is NOT preferred

Configuring Ceridian Dayforce

Too complex- need lots of support
Stay in test for a long time to continue support for as long as needed
Some - we have done small customizations to the interface - Not very easy- need to have an IT partner
Some - we have added small pieces of custom code - Not very easy to navigate

Ceridian Dayforce Support

Feel like I’m not well versed in the system
ProsCons
Problems get solved
Poor followup
Need to explain problems multiple times
Slow Initial Response
No - Need more info on this
Changing a rule in WFM, speaking with a very knowledgBle customer service employee who was able to walk us through all steps without costing an additional fee.

Using Ceridian Dayforce

There is a ton of info/modules, can be gonfusing
ProsCons
Convenient
Unnecessarily complex
  • My HR
  • Reporting
Yes, but I don't use it

Ceridian Dayforce Reliability

We don’t use the software to our greatest extent
Most always the system is working accurately
Often we are informed of issues with timeliness with timesheets- which timing is imperative

Integrating Ceridian Dayforce

Don’t know yet
  • LinkedIn
Haven’t finished process yet
  • Selection.com
  • Internal HRIS software
Unknown
Unknown
None yet

Relationship with Ceridian

Wasn’t involved in conversations
Lots of silence after payment reveived
Unknown

Upgrading Ceridian Dayforce

Comments

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