Overall Satisfaction with Ceridian Dayforce
Right now, we use Ceridian Dayforce for our payroll, benefits, time reporting, and vacation requests.
- Tracking time and attendance.
- Ensuring payroll is done correctly.
- The ability to see my employee's profile easily.
- Our rep never reaches out to us about new releases or asking us if we would like to bring more into Dayforce.
- That customer service closes your tickets before you have completed the problem.
- For the free products, our company was never taught how to turn them on and when asked to customer service it was pulling teeth to get an answer.
- Payroll is easy to process and we can ensure everything is being pulled correctly.
- Reporting has been a real challenge for us and it actually hinders us from being productive and running correct reports.
Right now, it is very manual and we do it outside of the system. We cannot really trust the system so we do not use it to its full ability. We are now looking into adding more to Dayforce but are unsure what to add to ensure we can still be compliant and maximize productivity.
Right now we don’t really use a lot of the applications so i do not feel like i can answer this question to the best of my ability. We are planning on bringing on a lot of applications this next year to optimize are ability to use dayforce to the full ability.
We don’t use third party modules We don’t use a third party modules. We do plan on looking at what more we can use with dayforce in the upcoming year. I do not feel like I can answer this question to the full ability. I will not be answering fbis question
Dayforce Feature Ratings
Using Ceridian Dayforce
220 - Our 220 employees represent our Accounting team, Marketing team, Materials Management team, Human Resources team, IT team, Electronic Assembly team, Mechanical team, Warehouse team Product Management team, Quality team, Customer Service team, Engineering team, and I/O Support team. All of our teams are using dayforce and have the ability to access it at work and at home. This has really helped keep all of our employees engaged in our business.
3 - The type of people that are required to suppport Ceridian Dayforce is our Human Resource team and Controller. Out Human Resource team is the prime support team for Dayforce but our Controller can back up the Human Resource team and help with anything. The main person that does deal with all of the Dayforce support is our Human Resource Generalist.
- Payroll
- Benefits
- Employee relations
- With COVID, we were able to upload the appropriate documentation that employees needed access too.
- Another way is by allowing employees to go through LCE right through Dayforce instead of filling out paper copies.
- Right now, we planning what we want to implement in 2021. We are looking at recruitment, onboarding, and performance management.
Evaluating Ceridian Dayforce HCM and Competitors
Not Sure
- Price
- Product Features
- Prior Experience with the Product
The reason why my company went with Dayforce was because it was a product that was able to process Canadian payroll and Unites States payroll in one system. Price is a huge factor but finding the right system that was user friendly and had the ability to process two payrolls was a selling factor. It is very hard to find a system that process both Canadian and US payroll out of the same system.
I think if I could change my evaluation and selection process it would be by what works for both the human resource team and employees. I think the hard thing when we first started using Dayforce was that we did not use a lot of the different programs.
Ceridian Dayforce HCM Implementation
- I am not sure since I did not go through implementation.
Ceridian Dayforce HCM Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team | Difficult to get immediate help |
Yes - Yes it was resolved to our satisfaction and in a timely fashion. What I did not like was that it was a problem but nothing was sent out until it was a problem that our employees found. We would have liked it if Dayforce would have sent something out so that we could have sent something out to our employees right away instead of having an employee find it and us not know anything about it.
I recently just received exceptional support on a case that was open. The support person contact me and had me explain my problem. From there he figured out what was not working and helped me navigate through the problem and fix it. He provided additional support when asking other questions to see if it would pertain to our business. He got back to me in a timely manner and fixed our problem.
Using Ceridian Dayforce HCM
Pros | Cons |
---|---|
Like to use | Unnecessarily complex Slow to learn Lots to learn |
- payroll
- benefits
- reporting
- setting up modules
Yes, but I don't use it