Overall Satisfaction with Ceridian Dayforce
Right now, we use Ceridian Dayforce for our payroll, benefits, time reporting, and vacation requests.
- Tracking time and attendance.
- Ensuring payroll is done correctly.
- The ability to see my employee's profile easily.
- Our rep never reaches out to us about new releases or asking us if we would like to bring more into Dayforce.
- That customer service closes your tickets before you have completed the problem.
- For the free products, our company was never taught how to turn them on and when asked to customer service it was pulling teeth to get an answer.
- Payroll is easy to process and we can ensure everything is being pulled correctly.
- Reporting has been a real challenge for us and it actually hinders us from being productive and running correct reports.
Right now, it is very manual and we do it outside of the system. We cannot really trust the system so we do not use it to its full ability. We are now looking into adding more to Dayforce but are unsure what to add to ensure we can still be compliant and maximize productivity.
Right now we don’t really use a lot of the applications so i do not feel like i can answer this question to the best of my ability. We are planning on bringing on a lot of applications this next year to optimize are ability to use dayforce to the full ability.
Ceridian does well with making sure payroll is processed and is compliant with all regulations. I think Ceridian could do better in ensuring PTO accruals are correct so that employees could trust the system with their time away from work and adapting a system or creating a system that will track FMLA correctly.
Ceridian Dayforce HCM Feature Ratings
Using Ceridian Dayforce
220 - Our 220 employees represent our Accounting team, Marketing team, Materials Management team, Human Resources team, IT team, Electronic Assembly team, Mechanical team, Warehouse team Product Management team, Quality team, Customer Service team, Engineering team, and I/O Support team. All of our teams are using dayforce and have the ability to access it at work and at home. This has really helped keep all of our employees engaged in our business.
3 - The type of people that are required to suppport Ceridian Dayforce is our Human Resource team and Controller. Out Human Resource team is the prime support team for Dayforce but our Controller can back up the Human Resource team and help with anything. The main person that does deal with all of the Dayforce support is our Human Resource Generalist.
- With COVID, we were able to upload the appropriate documentation that employees needed access too.
- Another way is by allowing employees to go through LCE right through Dayforce instead of filling out paper copies.
- Right now, we planning what we want to implement in 2021. We are looking at recruitment, onboarding, and performance management.
I give this rating because in the past we have had some troubles with Dayforce but it was a lot of miss understanding and miss commination. I think now after talking it through and coming to an understanding we have a much better grasp on Dayforce and how we can utilize it to our full ability.
Evaluating Ceridian Dayforce HCM and Competitors
- Product Features
- Prior Experience with the Product
The reason why my company went with Dayforce was because it was a product that was able to process Canadian payroll and Unites States payroll in one system. Price is a huge factor but finding the right system that was user friendly and had the ability to process two payrolls was a selling factor. It is very hard to find a system that process both Canadian and US payroll out of the same system.
Ceridian Dayforce HCM Implementation
I am not sure on how implementation went with Dayforce since I was not here during that time. I will say that when we implanted life changing event in dayforce the process was very good. When there was something that wasnt working or it was not what we did in our organization, our implementation specialist helped work through the problem.
Ceridian Dayforce HCM Support
I give a six as my overall rating on Dayforce support because I have had some rough experience with trying to get help. It is sometimes frustrating when you are trying to explain something but then get an answer of that we cannot do that in Dayforce. What I mean by this is that it was a feature that was setup before but is not working anymore due to an upgrade. I understand and like that Dayforce is upgrading and changing but do not like when something on the back end of system gets changed and then we have no solution to change it back to what it was or have a solution to adapt it to what is new in the system to allow our system to perform correctly.
Difficult to get immediate help
Yes - Yes it was resolved to our satisfaction and in a timely fashion. What I did not like was that it was a problem but nothing was sent out until it was a problem that our employees found. We would have liked it if Dayforce would have sent something out so that we could have sent something out to our employees right away instead of having an employee find it and us not know anything about it.
I recently just received exceptional support on a case that was open. The support person contact me and had me explain my problem. From there he figured out what was not working and helped me navigate through the problem and fix it. He provided additional support when asking other questions to see if it would pertain to our business. He got back to me in a timely manner and fixed our problem.
Using Ceridian Dayforce HCM
I give it this rating because it is easy for our employees to use, which is the most important thing. It is a little much to understand on the admin side. I say that because when trying to setup different modules or change thing it is difficult to understand where to go to ensure it is setup correctly. We love how complex it is but it sometimes hinder us.