Do Not Waste Your Time Or Money!
October 10, 2018

Do Not Waste Your Time Or Money!

Emily Rimert | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Certify

We signed up for Certify to track our expenses better and more efficiently.
  • They were willing to work on pricing before we signed up.
  • Their system is outdated. The software could be good, but it seems they are not willing to update to get there.
  • They use a 3rd party linking system which will result in you having to manually reconnect your cards to the system weekly, or your reports will not pull in transactions correctly.
  • The way the users are set up, it makes no sense and has a very hard flow to things. You constantly have to ghost another user to approve expenses billed to a card that is added to your user.
  • They are not a customer-focused company who is concerned with their product or how their customers are treated and focused more on filling their pockets.
  • There was no ROI. We paid for something that did not work and are out the money. We hope the same does not happen to others.
They fail in every aspect to compete with Expensify, or any other program out there. We selected Certify because we were told it could help us and replace our very manual process.
I would not recommend using them to anyone.

We contacted our reps and let them know the software was not working for us. We tried, but it left us doing more work than our prior manual process. After requesting our account to be terminated, we were given penalties to be paid for exiting our contract agreement early. We asked why we were being charged after our rep agreed to no penalties, and their answer was that they resolved all of our questions and concerns. So because they gave us information on how to get around their faulty system, we had to pay the penalties for ending the contract.

Do not waste your time or money on this software!

Using Certify

12 - We had 12 users set up.