Perfect solution for B2B SaaS Businesses
June 07, 2018

Perfect solution for B2B SaaS Businesses

Vivek Khandelwal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chargebee

Chargebee is used by multiple teams within our company: Sales, Product and Customer Success. It solves a bunch of problems for us -
  • Ability to set up pricing experiments smoothly
  • Manage subscriptions, overages, upgrades
  • Integration and managing multiple payment gateways
  • Managing multi-currency billing and country taxes
  • Tracking our metrics closely: Churn, revenue, growth and more
  • Ability to manage subscriptions of customers and upgrade them swiftly with one click. Manage overages easily.
  • Integration with tools such as Xero, Intuit Books
  • Ability to manage multi-currency and tax settings across countries
  • The only feature the could use improvement is probably invoicing for past date and future dates
  • Huge productivity impact for Customer Success
  • Most of the modern subscription tools like Chargebee help you with Dunning - i.e automated retries to charge the card on the file. You can set the frequency and number of charging attempts. In our case, payment failures post all dunning attempts are considered as a red flag.
  • We use a combination of Stripe + Chargebee to manage our recurring billing. The bulk of our contracts are monthly and we now ensure that all customers get renewed between UTC 6 AM to UTC 5 PM on 1st of every month. We basically get money from all subscription renewals in the bank on 1st of the month. This has a definite impact on the cash flow predictability. It helps you also identify and plan your expenses.
Launch plan, Support, API's - everything was amazing for Chargebee. So much that we never really evaluated Chargify.
Amazing for B2B SaaS Businesses - especially the ones in the growth or setup stage. Chargebee has a great plan for startups which allows smaller businesses to get set up without investing lot of money. Their startup plan also allows businesses to collect up to 50K USD without any upfront cost.