Great Subscription Management and Dunning service!
June 01, 2018

Great Subscription Management and Dunning service!

Brad Henderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chargebee

Chargebee is being used as our subscription management platform. Braintree's functionality for managing subscribers is very limited, which means we would have had to have built our own interface to manage subscriptions between our payment processor (Braintree) and our customer database. This would have tied us up on developing our product, which costs us time and we wouldn't have had as robust of a product in the end as Chargebee already has.
  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
  • Chargebee has allowed us to focus on the most important part of our business: the product, instead of cumbersome development to manage subscriptions. The time ROI that it saved allowing us to get our product to market was invaluable.
  • Chargebee also made sense financially. Paying the subscription was far cheaper than developing something similar (or even far inferior) ourselves
  • Overall it's saved us quite a bit of time, money, and allows employees to easily manage subscriptions which is extremely important to us.
Honestly I didn't look into Recurly much, nor have I used them because it was a lot more expensive (for an early stage startup like ours was when we started using it). At least as far as I recall, they could have changed their pricing structure but they don't list their pricing on their website like Chargebee does. I had heard good things about chargebee and its worked great for our business.
It's great for an early stage startup who doesn't have the resources to build in all of the subscription management features they need. It has a great free tier that makes it very accessible to a young startup. It's also great for a growing startup but it may not be the best fit for a more mature startup with the resources and need to build something a bit more custom.