TrustRadius
Chargebee Review 5 of 9
Review: "Our Revenue Grew 4x Last Year using Chargebee"
https://www.trustradius.com/recurring-billingChargebeeUnspecified9.415101
Dailius Wilson profile photo
January 12, 2019

Review: "Our Revenue Grew 4x Last Year using Chargebee"

Score 8 out of 101
Vetted Review
Verified User
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Overall Satisfaction with Chargebee

Chargebee has been our SaaS billing platform from inception. The rich feature set has really provided the framework for us to grow all areas of our business. Our subscription model does have many complexities -- with recurring and non-recurring items. We have found that Chargebee has met the need at every turn.
  • Support for recurring and non-recurring items
  • Strong dashboards and visualizations to model and predict sales performance
  • Good technical support
  • Strong product road map -- new features are added on a consistent basis
  • Given that we have both a self-service and direct sales model, it would be fantastic if we could directly customize the invoices a little more to make sure our terms reflect our contracts
  • We should be able to see the total price before we invoice or add to unbilled charges in the case that we are manually setting up an account
  • In what is actually quite unique, all teams outside finance interact with Chargebee in some way -- from our customer success teams, monitoring renewals and triaging customers who may churn, to sales after deals have been made and product (who message people who have upgraded their plans faster than average to understand what we are doing that resonates in value)
  • Given we were early adopters, I wasn't sure if our revenue growth and demands would force a change in the platform to accommodate changes in scale. I am pleased that we haven't had to bear the costs of needing something new, as Chargebee has been and will continue to be a strong partner of ours into the future.
A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Chargebee is a fantastic solution that really meets the needs of any online business from Saas to e-commerce. I have had experience with many platforms both as a leader and as a consultant, and Chargebee is the platform I have liked the most. I think it also balances feature set with usability -- many platforms like Zuora overcomplicate matters at times or can be too rigid when it comes to certain business use cases.