EXCELLENT. Has everything you need. Wonderful people.
February 03, 2019

EXCELLENT. Has everything you need. Wonderful people.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chargebee

I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
  • Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
  • I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
  • I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
  • One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
  • Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
  • Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
  • I can't say in terms of sales, but my efficiency rate has definitely improved by 50-80%.
  • Clients can just "set it and forget it" in terms of payments, that's a 50% improvement from before.
  • I can resolve a credit card problem immediately compared to before.
  • Stripe
It was too troublesome to use Stripe. Connecting Stripe to Chargebee was so much easier and the invoices were exactly how I wanted them to be. It was just easier to organize all your plans in Chargebee, and I loved the numerous type of emails you could send out to customers/clients.
It's very very suitable for the budding entrepreneur. It's just easy to use and more straightforward than other systems. It literally has everything you want in there.

Using Chargebee

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Like to use
Easy to use
Well integrated
Feel confident using
Lots to learn
  • Plans were very easy to set up.
  • Charging a client for anything at any price was very easy.
  • Putting in a credit card for a new client was easy.
  • A one-time charge plan should be able to be set up without having to do it subscription style.
  • Offline payments should be easier to set up.
  • Because Chargebee was created for developers, it wasn't easy for me to use at first.