EXCELLENT. Has everything you need. Wonderful people.
February 03, 2019
EXCELLENT. Has everything you need. Wonderful people.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chargebee
I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
Pros
- Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
- I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
- I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
Cons
- One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
- Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
- Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
- I can't say in terms of sales, but my efficiency rate has definitely improved by 50-80%.
- Clients can just "set it and forget it" in terms of payments, that's a 50% improvement from before.
- I can resolve a credit card problem immediately compared to before.
- Stripe
It was too troublesome to use Stripe. Connecting Stripe to Chargebee was so much easier and the invoices were exactly how I wanted them to be. It was just easier to organize all your plans in Chargebee, and I loved the numerous type of emails you could send out to customers/clients.
Using Chargebee
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Consistent Feel confident using | Lots to learn |
- Plans were very easy to set up.
- Charging a client for anything at any price was very easy.
- Putting in a credit card for a new client was easy.
- A one-time charge plan should be able to be set up without having to do it subscription style.
- Offline payments should be easier to set up.
- Because Chargebee was created for developers, it wasn't easy for me to use at first.
Yes, but I don't use it
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