Chatter: An Extremely Welcome Social Business Collaboration Tool Housed Within Salesforce!
April 25, 2019
Chatter: An Extremely Welcome Social Business Collaboration Tool Housed Within Salesforce!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Chatter is utilized within nearly all admin areas of our organization. I work on a marketing process team and we use Chatter nearly every day while navigating Salesforce for other team-related needs. One of the biggest benefits of Chatter is the ability to send/share documents between diverse teams, all while housed within the greater Salesforce platform. The organization that I work for is rather large, with many locations, and Chatter helps bring individuals together across great divides. Personally, I appreciate all-encompassing platforms that are able to solve large organization business needs. Chatter helps round out the analytical tool of Salesforce and adds an effective communication function worth integrating into day-to-day communication.
- Chatter integrates the complex analytical reporting of Salesforce and gives users the ability to effectively communicate across diverse teams.
- Chatter is extremely user-friendly and offers standard social features, such as joining groups and following specific individuals.
- File sharing is extremely efficient, and the search functionality for files works incredibly well!
- Chatter can sometimes feel almost too much like a social networking site.
- While the chat feature is welcome within the Salesforce ecosystem, traditional email has had better response rates.
- The feed can push important announcements down prior to being seen.
- Chatter has helped our varying admin areas communicate more effectively with Sales teams throughout the life-cycle of an account.
- Chatter helps to keep the necessary documents within the Salesforce platform. Furthermore, it is easy enough to transfer documents to other areas on the platform.
- Chatter has helped us decrease dependency/need on other social business collaboration platforms.
We utilize Chatter because it integrates best into our company's Salesforce strategy. My organization has invested a lot of time and resources into making Salesforce the platform for administrative reporting. Furthermore, Chatter integrates well and eliminates the need for employees to navigate to other platforms. I also believe that Chatter feels more like a true business social collaboration tool compared to many of the other options. Chatter is social, yet still works and feels connected to a more formal business reporting structure. One can feel relaxed, yet on point to deliver business needs.