Chatter: A great feature of Salesforce!
January 17, 2020

Chatter: A great feature of Salesforce!

Mackenzie Bannister | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used by sales and IT to make note of notable events and calls that occur with existing accounts.
  • Chatter lets me tag coworkers in notes that they would be interested in.
  • It's very customizable.
  • I can't link Chatter notes to multiple accounts.
  • I have to go to a specific tab to see Chatter; I'd love to see it available in the "recent activity" of an account.
  • Chatter helps all team members stay on the same page.
I'm not sure of a Chatter equivalent--but it is one of my favorite features in the Salesforce CRM.
Salesforce in general has wonderful support when you access them, but not great FAQ resources, which is the only reason I don't give them a 10.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

No

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Chatter is great for making notes relevant to one account and tagging other coworkers in said note, but it's not great for noting crucial information that should be referred to every time one interacts with an account.

Chatter (discontinued) Feature Ratings

Task Management
5
Gantt Charts
Not Rated
Scheduling
3
Workflow Automation
6
Mobile Access
8
Search
4
Visual planning tools
5
Chat
10
Notifications
10
Discussions
9
Surveys
Not Rated
Internal knowledgebase
6
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
1
Video files
1
Audio files
1
Document collaboration
7
Access control
3
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
8