Chorus.ai Review
Overall Satisfaction with Chorus.ai
Chorus.ai is used across all customer facing teams. As a member of the sales team, I regularly use Chorus.ai to review my calls after the fact and pick out important pieces of information. This tool allows me to focus on having a productive sales conversation rather than feverishly writing down everything my customer says.
Pros
- Provides a transcript of everything said
- Displays the % of time that you speak vs the customer
- Creates a record of your calls for later review
Cons
- It'd be nice if it synced with Salesforce
- It serves its purpose, so I don't have any complaints
- Really helped to listen to other reps phone calls when getting ramped.
- Provides management with calls if a rep wants input.
- Creates a library of win examples.
Honestly I don't know what specific features are most useful. I really only use Chorus to listen back to my calls, which I'm sure is just the tip of the iceberg.
Comments
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