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ChurnZero helps keep customers!
September 13, 2019

ChurnZero helps keep customers!

Javier Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

To understand the customer journey and when customers drop off. The software makes it very easy to get around the app and explore what factors can come Into play. ChurnZero helps us understand when a customer is not having any activity on their account and prepares us for saving that relationship.
  • Easy to navigate
  • Powerful tools
  • Memorable name
  • At a glance account health
  • Full service CRM
  • Long load times
  • Weak support center. No videos and specific step by step.
6 to 10 people
Learning ChurnZero has been very simple and easy to understand. Setting up was easy, and exploring naturally was not very difficult to manage. The app and the resource center helped me discover different functions of the service, along with how to look at my other team members' results as well.

ChurnZero Feature Ratings

10.0
Product usage
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
Platform & Infrastructure ()
Not Rated