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Use Cases and Deployment Scope
We are using ChurnZero to help streamline the way we communicate with our customers and to help us collect and analyze our engagement data. It is used primarily by our Customer Success team but our Sales team also checks on the status of things through their account. It has helped us become much more targeted in the messaging that we send either via email or directly on our website. We are also using ChurnZero as a task management tool to help the whole team keep track of the work we are doing. It allows us to easily target specific users and see how everyone is engaged on our platform. It has also been helpful to help us implement the NPS survey.