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ChurnZero

ChurnZero

Overview

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…

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Learn from top reviewers

Customer Churn-Automated

Rating: 9 out of 10
June 12, 2025
IncentivizedVetted ReviewVerified User
My team uses ChurnZero to monitor and action against Customer Churn. It is integrated with our Software so we can see when users are in our system and what kind of features th...
Continue reading
JR Austin
Account Manager - Customer Service
Customer Success Manager
AxisCare

One reliable tool for churn prevention

Rating: 10 out of 10
June 5, 2025
IncentivizedVetted ReviewVerified User
We use ChurnZero in our organization to understand the usage data across all our 3000+ customers, analyzing usage trends at individual contact and company level and also ident...
Continue reading
Verified user
Director
ChurnZero2 years of experience

ChurnZero is a game changer!

Rating: 10 out of 10
November 1, 2024
Vetted ReviewVerified User
We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list go...
Continue reading
Verified user
Manager
ChurnZero3 years of experience

Superhero for Customer Success!

Rating: 10 out of 10
February 29, 2024
Vetted ReviewVerified User
ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions and events, monitoring customer healt...
Continue reading
Jeremy Wingate
Vice-President - Other
Vice President, Revenue
CallTrackingMetrics
ChurnZero5 years of experience

ChurnZero - Customer Success done right

Rating: 9 out of 10
December 27, 2023
IncentivizedVetted ReviewVerified User
ChurnZero was decided on by both our CSM and sales teams as well as our management. The reason we needed to implement a new solution was because we were operating in siloed sy...
Continue reading
Greg Watkins
Account Manager - Other
Senior Customer Success Manager (Strategic Accounts)
Tipalti
ChurnZero1 year of experience
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Pricing

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ChurnZero

ChurnZero

N/A
Unavailable

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3
Avg 8.8

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.6
Avg 8.7

Customer Data Extraction / Integration

Customer data extraction / integration

9.6
Avg 8.8

Customer Success Management

Customer Success Management

9.5
Avg 8.6

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

9.3
Avg 8.5
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Product Details

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.

ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, and collaboration centers, and integrates with the user's CRM and tech stack.

ChurnZero Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Sponsor tracking
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of an overview of ChurnZero's AI built for customer success. It can help automate content creation, turn scattered data into clear insights, and track customer sentiment. ChurnZero’s AI-powered tools offer deeper visibility, and better engagement.Screenshot of customer insights, presented in ChurnZero dashboards. These offer a real-time, 360° view of every customer. Users can track engagement, monitor health, and drive action without the guesswork. ChurnZero offers the insights needed to stay organized, stay informed, and deliver exceptional experiences at scale.Screenshot of the customer journey, planned, tracked, and measured. With ChurnZero, users can guide customers through key milestones, provide real-time visibility into their progress, and collaborate on personalized success strategies.Screenshot of ChurnZero's customer interaction features, that let users meet customers in the product. With in-app communications, WalkThroughs, and Success Centers, users can deliver targeted messages, guide users through key features, and provide on-demand resources without disrupting their workflow.Screenshot of automated engagement workflows, created in ChurnZero. Scaling customer success doesn’t mean losing the personal touch. With ChurnZero, users can automate key touchpoints, jumpstart engagement with proven templates, and stay informed with instant updates.Screenshot of the real-time insights available in ChurnZero, used to identify at-risk accounts, track key trends, and forecast revenue with precision. These can be used to proactively manage churn and uncover expansion opportunities.

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...
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In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
 Show More

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

ChurnZero Downloadables

Frequently Asked Questions

Gainsight CS, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Integration with Salesforce.com and Help desk / support tickets and Internal collaboration highest, with a score of 9.8.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 228)

Customer Churn-Automated

Rating: 9 out of 10
Incentivized
June 12, 2025
JA
JR Austin
Customer Success Manager
AxisCare (Computer Software, 51-200 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
My team uses ChurnZero to monitor and action against Customer Churn. It is integrated with our Software so we can see when users are in our system and what kind of features they are using/underutilizing.
I particularly use the CS AI tool to compose emails for me. Segments are created and alerts built around those.

One reliable tool for churn prevention

Rating: 10 out of 10
Incentivized
June 05, 2025
Verified User
Director in Marketing
Information Technology Services Company, 501-1000 employees
Vetted Review
Verified User
ChurnZero
2 years of experience
Use Cases and Deployment Scope
We use ChurnZero in our organization to understand the usage data across all our 3000+ customers, analyzing usage trends at individual contact and company level and also identify how we can prevent customer churn and retain customers. Our scope of use case is limited to our paid customers who enter on a minimum 1 year contract with us.

ChurnZero is a game changer!

Rating: 10 out of 10
November 01, 2024
Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Vetted Review
Verified User
ChurnZero
3 years of experience
Use Cases and Deployment Scope
We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list goes on. We have been using ChurnZero for almost 3 years and it has been a game changer!!

Superhero for Customer Success!

Rating: 10 out of 10
February 29, 2024
JW
Jeremy Wingate
Vice President, Revenue
CallTrackingMetrics (Marketing & Advertising, 51-200 employees)
Vetted Review
Verified User
ChurnZero
5 years of experience
View profile
Use Cases and Deployment Scope
ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions and events, monitoring customer health and risk, managing our NPS program, helping reps stay engaged and connected with their customers, and so much more. We have thousands of customers, all with diverse verticals, goals and use cases. We solve a wide array of business problems with our software and internally, we use a lot of different applications to help our teams manage what they do. ChurnZero is the glue to help connect the dots. It allows individuals to look into our customer base and see what's going on across many different applications, including our own. It also helps to call out what or who might need attention, and helps to make our reps even better at what they do. We have amazing teams that do so much, and giving them tools like ChurnZero helps them to stay informed and engaged with their clients. We are able to say the right things, to the right people at the right time. ChurnZero is critical to this.

ChurnZero - Customer Success done right

Rating: 9 out of 10
Incentivized
December 27, 2023
GW
Greg Watkins
Senior Customer Success Manager (Strategic Accounts)
Tipalti (Financial Services, 201-500 employees)
Vetted Review
Verified User
ChurnZero
1 year of experience
View profile
Use Cases and Deployment Scope
ChurnZero was decided on by both our CSM and sales teams as well as our management. The reason we needed to implement a new solution was because we were operating in siloed systems without visibility across the team. This was causing a lot of friction and pain. We needed reporting badly, and we needed a way to easily identify and locate customers and trends in a single place. The major problems were around reporting, adoption and usage, and implementing playbooks for the long tail of our CSM operations.
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