Item: ChurnZero
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ChurnZero for linking the Customer Success team with their respective client accounts. We track NPS, Support tickets, etc. through ChurnZero. We also send mass emails for the purpose of communicating any company-wide updates. We track health scores, login activity of the clients, and sync gmail with our ChurnZero accounts, so that when the account transitions to another success manager, he/she is updated with the latest communication.

Pros and Cons

To keep a tab on support tickets by syncing it with our official mails.
Mass email communications.
Upcoming renewals.

The UI could be friendlier. At the moment, I feel its little complex, as I feel lost inside the respective modules at times.

Return on Investment

It helps you stay on top of the support tickets and reach out to your customers quickly.

Number of Customer Success Managers

11 to 25 people

Likelihood to Recommend

It's very good when it comes to giving alerts on the support tickets raised by your respective clients. It's a good way to communicate any downtime or company developments, such as product roadmap updates, etc. The contacts of all your stakeholders of different clients are in the respective merchant page, which makes it easier for the CSMs to fish out the contacts. When NPS is given, we know who is happy/unhappy with the product/service, which lets the success managers reach out to those specific stakeholders and understand their grievances.

ChurnZero

Overall Satisfaction with ChurnZero

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Number of Customer Success Managers

Likelihood to Recommend

ChurnZero Feature Ratings