Great platform for CSM teams!
Updated September 19, 2019
Great platform for CSM teams!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
Currently, the CSM team is the only department using ChurnZero. It helps us be proactive with high touchpoint customers easily. We’re able to segment quickly in order to make contact with specific people in our customer pool.
We were also able to have a view into the customer activity as a whole. As a smaller CSM team, we back each other up; having a view into the communication, activity, etc. for every customer is critical.
We were also able to have a view into the customer activity as a whole. As a smaller CSM team, we back each other up; having a view into the communication, activity, etc. for every customer is critical.
- Segmentation of customers.
- Automated messaging.
- Increased filters in multiple segments.
- Quicker onboarding time.
- Increase in messaging to all customers.
ChurnZero was a good starting point for us. We’re not a traditional SaaS company, so we needed something that was moldable to fit our needs. ChurnZero did that.
1 to 5 people