TrustRadius
Great platform for CSM teams!
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
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September 03, 2019

Great platform for CSM teams!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Currently, the CSM team is the only department using ChurnZero. It helps us be proactive with high touchpoint customers easily. We’re able to segment quickly in order to make contact with specific people in our customer pool.
We were also able to have a view into the customer activity as a whole. As a smaller CSM team, we back each other up; having a view into the communication, activity, etc. for every customer is critical.
  • Segmentation of customers.
  • Automated messaging.
  • Increased filters in multiple segments.
  • Quicker onboarding time.
  • Increase in messaging to all customers.
ChurnZero was a good starting point for us. We’re not a traditional SaaS company, so we needed something that was moldable to fit our needs. ChurnZero did that.
It's very well suited for proactive communication. It's easy to set up messaging and customer lists.

ChurnZero Feature Ratings

NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Dashboards
10
Role-based user permissions
10
API
8
Integration with Salesforce.com
8