Helping us grow Success at scale!
October 24, 2019
Helping us grow Success at scale!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero makes it easy for our department to monitor product engagement, facilitate communication and keep all of my customer information synced across all internal systems. It is used by our Customer Success department and is being adopted more broadly by our Product Marketing department. The product has evolved quickly and in-line with our feedback to the team. I would highly recommend ChurnZero to any organization looking to scale their Success department.
- ChurnZero does a great job of surfacing the items that need my attention and making it easy to take action on them.
- ChurnZero does a great job of communicating new features and why they were released/how I can use them to do my job better.
- ChurnZero organizes all of my different views and dashboards so I know where to look for anything that I'm working on.
- I don't have many complaints about the software and anything that we do raise as issues seem to be handled quickly.
- We have started to move from reactive to proactive.
- We have a centralized data repository for all client data and touchpoints.
- We have scaled our CS department quickly thanks to the lift given to us by ChurnZero.
6 to 10 people