ChurnZero Reviews

Provides a great general overview of account health.

Many option for automations based on usage and clients engagements.

Since we have used Churn Zero for just under 1 year, it's hard to measure this. I honestly believe it will be in the 2nd year that we can expect to see what the return is. However, I know for the first time ever I'm being proactive with our clients, which feels pretty darn awesome.

Just looking at and analyzing our client usage is already making a difference. I can see when a client dips, trends, and/or when I should be reaching out. I also like that it allows us to analyze what aspects of our online tool are used most - perhaps we could remove things or pay more attention to others during training.

I love the automation. It is already saving time and time is money, so I see a big return on this. We have a small team and we need all the resources we can get. The worst thing to be in client success is reactive.

Has helped us to positively identify clients at risk and resolve issues before they poison the client perception

Has provided us with easy to understand usage and engagement stats

CSMs are much more organized

Communicating statistics on usage is expedited

We've increased customer happiness all around

We've been able to track detractors and prevent them from leaving, thus guarding our ROI

Integration with our proprietary software enables us to spot growth opportunities we may otherwise have missed.

Analytics have highlighted bad fit customers and helped better shape our ICPs.

Churn is down due to early risk alerts improving reaction times.

Better time management within the CSM team has allowed higher levels of proactive engagement with clients, strengthening relations.

It's forced us to clean up our data to get an accurate look at our customers.

It gives us real-time information on who is utilizing our software and what they are doing with it.

It allows us to align our processes and streamline the customer journey.

Helped with minimize churn

Better engagement with customers

Better understanding of our customers

The positive impact of implementing NPS surveys and providing company-wide visibility on customer feedback.

Quicker reporting on key metrics such as churn.

More churnaround!

increased feature adoption

Our retention rates have increased 5% over the last year.

We have a higher retention rate with our first-year clients that historically have been the most difficult to retain

Receiving live data has lead to improved training and webinars to ensure clients have all they need.

Improved customer retention.

Saving time!

NPS responses are coming in and it's easier to set up.

Automated health scores.

Huge Time Savings!!!

I'm not completely aware of the specific impacts this has made from a ROI perspective.

Increased NPS score

Increased opportunities to reach out to customer's and help out.

Brilliant reporting tools which help us to be an accountable team.

Churnzero has met or exceeded all expectations we had. It allows our team to work from one platform to understand all key areas of a customers journey.

Customer outreach has been greatly impacted because ChurnZero allows our reps to work more efficiently and better track our touch points with our customer base.

Churn! The platform allows us to fully forecast possible Churn well in advance, allowing our team to work proactively instead of reactively with our customer base.

Our CSMs have been able to focus on the most important tasks which has made them more efficient and increased overall moral (this is priceless). We haven't had it long enough to see churn impact but we are keeping a close eye on if this is allowing us to be more proactive.

Less time wasted on repetitive tasks

More uniform messaging to our customers

More timely attention to important to dos

We have started to move from reactive to proactive.

We have a centralized data repository for all client data and touchpoints.

We have scaled our CS department quickly thanks to the lift given to us by ChurnZero.

Automation of alerts of accounts in trouble, along with the notification and plays to take automated actions when certain events happen.

We finally have account health scores that allow us to see the overall health of each account.

We are hoping to see ROI by having far fewer accounts Churn, and I predict that will happen it is just too soon to tell.

The in-app messages help to find those people who have left the organization. Instead of losing those clients, we continue to reach out to the people who are still there and they will sometimes renew even with that person no longer with the organization.

Quicker onboarding time.

Increase in messaging to all customers.

It helps you stay on top of the support tickets and reach out to your customers quickly.

It has streamlined communication between departments by keeping everyone on the same page about customer health.

It has removed manual processes for our customer-facing teams by allowing us to create automated journeys.

It allows us to see NPS scores in the same place we look for other customer health metrics.