Customer Churn-Automated
Rating: 9 out of 10
June 12, 2025
JA
Vetted Review
Verified User
- Automation
- Time Savings
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
Learn from top reviewers
One reliable tool for churn prevention
We use ChurnZero in our organization to understand the usage data across all our 3000+ customers, analyzing usage trends at individual contact and company level and also ident...
Verified user
Director
2 years of experienceChurnZero is a game changer!
We use ChurnZero on a day by day basis! We measure our customer's health, we have created journeys and plays to automate processes and measure initial adoption and the list go...
Verified user
Manager
3 years of experienceSuperhero for Customer Success!
ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions and events, monitoring customer healt...
Brings all relevant data front and center for easier account tracking and decision making
ChurnZero is at the forefront of our Customer Success strategy. ChurnZero brings together relevant data from several other tools (e.g CRM, Salesforce, Intercom, our own app) a...
Ryan Bernstein
Contributor - Information Technology
Customer Success Manager
Transifex
2 years of experience
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization,…
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, and collaboration centers, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
About ChurnZero’s automation, analytics, and Customer Success AI™.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More ChurnZero’s Engagement AI analyzes customer interactions and surfaces not just their dynamics, but the stakeholders, sentiments and conversation topics that shape each relationship. This solves one of the toughest challenges for CS teams: understanding the ever-evolving complexity of customer relationships.
ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Atlassian Jira
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Fin by Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar by Gainsight
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Integration with Salesforce.com and Help desk / support tickets and Internal collaboration highest, with a score of 9.8.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews From Top Reviewers
(1-5 of 224)
One reliable tool for churn prevention
Rating: 10 out of 10
June 05, 2025
Vetted Review
Verified User
2 years of experience
- Better customer usage visibility
- Better retention
- Higher ROI
ChurnZero is a game changer!
Rating: 10 out of 10
November 01, 2024
Vetted Review
Verified User
3 years of experience
- It has allowed us to get in front of churn, leading the higher GRR.
- Our NPS results have increased dramatically.
- It has given time back to the CSM's in their day, automating many tasks and emails for them.
Superhero for Customer Success!
Rating: 10 out of 10
February 29, 2024
JW
Vetted Review
Verified User
5 years of experience
- In the first year we deployed ChurnZero, we saw our churn decrease by over 30%.
- More team members have access to customer insights that allow them to do their jobs even better.
- The company also is aware of the trends in how our customers are feeling about working with us as a partner/vendor.
Brings all relevant data front and center for easier account tracking and decision making
Rating: 9 out of 10
February 01, 2024
RB
Vetted Review
Verified User
2 years of experience
- Enables much more accurate predictions of Churn and NRR.
- Enables the ability to be proactive about accounts/contacts when concerning events are identified (product usage has dropped by X percent).
- Allows anyone to easily see data about accounts/contacts via Logged Activities and Notes.