Score 10 out of 10
Read Kristin Sours's full review
Return on Investment
- Since we have used Churn Zero for just under 1 year, it's hard to measure this. I honestly believe it will be in the 2nd year that we can expect to see what the return is. However, I know for the first time ever I'm being proactive with our clients, which feels pretty darn awesome.
- Just looking at and analyzing our client usage is already making a difference. I can see when a client dips, trends, and/or when I should be reaching out. I also like that it allows us to analyze what aspects of our online tool are used most - perhaps we could remove things or pay more attention to others during training.
- I love the automation. It is already saving time and time is money, so I see a big return on this. We have a small team and we need all the resources we can get. The worst thing to be in client success is reactive.