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ChurnZero

ChurnZero

Overview

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…

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Recent Reviews

ChurnZero is AWESOME!

10 out of 10
April 01, 2024
Incentivized
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
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ChurnZero Review

10 out of 10
March 04, 2024
Incentivized
We use ChurnZero for our implementation and client success teams. ChurnZero has allowed us to build scalable processes for both functions …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Automated workflow (215)
    8.2
    82%
  • Product usage (215)
    8.2
    82%
  • Customer health scoring (220)
    8.1
    81%
  • Dashboards (217)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

What is Freshsuccess?

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8
Avg 8.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 8.6

Customer Data Extraction / Integration

Customer data extraction / integration

8.2
Avg 8.7

Customer Success Management

Customer Success Management

7.6
Avg 8.4

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.4
Avg 8.3
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Product Details

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.

ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.

ChurnZero Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Sponsor tracking
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing an overview of everything in progress.Screenshot of Custom Dashboards, to collect, analyze and turn customer data into actionable insights.Screenshot of SuccessCenters, to reach customers when and where they need it most is within the tools themselves.Screenshot of Playbooks make it possible to scale without sacrificing the high-touch service customers expect.Screenshot of Account Insights for both internal and external teams. ChurnZero's collaboration feature makes it possible to keep all groups in the loop. ​

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...
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In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
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ChurnZero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Gainsight CS, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Role-based user permissions highest, with a score of 8.8.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(306)

Attribute Ratings

Reviews

(1-25 of 222)
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Jeremy Wingate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • In the first year we deployed ChurnZero, we saw our churn decrease by over 30%.
  • More team members have access to customer insights that allow them to do their jobs even better.
  • The company also is aware of the trends in how our customers are feeling about working with us as a partner/vendor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Enables much more accurate predictions of Churn and NRR.
  • Enables the ability to be proactive about accounts/contacts when concerning events are identified (product usage has dropped by X percent).
  • Allows anyone to easily see data about accounts/contacts via Logged Activities and Notes.
Greg Watkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • So far we have not have to hire as many CSMS as we had originally forecasted this year.
  • Less additional tools that we need in order to fulfill our reporting requirements.
  • Less time spent on manual activities, so we can focus on saving our customers more.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • By identifying at-risk customers early and implementing targeted retention strategies, we can reduce churn rates. Retaining existing customers is often more cost-effective than acquiring new ones, leading to increased revenue and a positive impact on ROI.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The CS team can now email our customers with targeted information in mass where we could not do this without the help of our marketing team in the past
  • It allows us to provide a fantastic experience in half the time. Giving our CSMs more time to meet with customers and less time on checking off tasks
  • ChurnZero has made the CS team look good in our organization
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It is still early to tell, but it seems that it is helping us track churn factors giving us a positive impact.
  • The management of the onboarding process and the visibility it provides to our management team is very helpful to positive management of our clients.
September 29, 2023

ChurnZero is my Work BFF

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Already allowing us to do some data-clean up and better identify struggling accounts
  • Gives us the tools to re-teach our team on being proactive, not reactive
  • We can more easily identify accounts that are positioned well for cross sell
  • Over time, we hope to see higher renewal retention
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