ChurnZero Reviews

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86 Ratings
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Score 9.1 out of 100

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Reviews (1-25 of 72)

Kristin Sours | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Since we have used Churn Zero for just under 1 year, it's hard to measure this. I honestly believe it will be in the 2nd year that we can expect to see what the return is. However, I know for the first time ever I'm being proactive with our clients, which feels pretty darn awesome.
  • Just looking at and analyzing our client usage is already making a difference. I can see when a client dips, trends, and/or when I should be reaching out. I also like that it allows us to analyze what aspects of our online tool are used most - perhaps we could remove things or pay more attention to others during training.
  • I love the automation. It is already saving time and time is money, so I see a big return on this. We have a small team and we need all the resources we can get. The worst thing to be in client success is reactive.
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Jenni Byers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Integration with our proprietary software enables us to spot growth opportunities we may otherwise have missed.
  • Analytics have highlighted bad fit customers and helped better shape our ICPs.
  • Churn is down due to early risk alerts improving reaction times.
  • Better time management within the CSM team has allowed higher levels of proactive engagement with clients, strengthening relations.
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Mae Ports | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It's forced us to clean up our data to get an accurate look at our customers.
  • It gives us real-time information on who is utilizing our software and what they are doing with it.
  • It allows us to align our processes and streamline the customer journey.
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Megan Grosskopf | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Our retention rates have increased 5% over the last year.
  • We have a higher retention rate with our first-year clients that historically have been the most difficult to retain
  • Receiving live data has lead to improved training and webinars to ensure clients have all they need.
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Marcus Torres | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Churnzero has met or exceeded all expectations we had. It allows our team to work from one platform to understand all key areas of a customers journey.
  • Customer outreach has been greatly impacted because ChurnZero allows our reps to work more efficiently and better track our touch points with our customer base.
  • Churn! The platform allows us to fully forecast possible Churn well in advance, allowing our team to work proactively instead of reactively with our customer base.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Our CSMs have been able to focus on the most important tasks which has made them more efficient and increased overall moral (this is priceless). We haven't had it long enough to see churn impact but we are keeping a close eye on if this is allowing us to be more proactive.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We have started to move from reactive to proactive.
  • We have a centralized data repository for all client data and touchpoints.
  • We have scaled our CS department quickly thanks to the lift given to us by ChurnZero.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Automation of alerts of accounts in trouble, along with the notification and plays to take automated actions when certain events happen.
  • We finally have account health scores that allow us to see the overall health of each account.
  • We are hoping to see ROI by having far fewer accounts Churn, and I predict that will happen it is just too soon to tell.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The in-app messages help to find those people who have left the organization. Instead of losing those clients, we continue to reach out to the people who are still there and they will sometimes renew even with that person no longer with the organization.
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Anonymous | TrustRadius Reviewer
September 12, 2019

ChurnZero

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It helps you stay on top of the support tickets and reach out to your customers quickly.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It has streamlined communication between departments by keeping everyone on the same page about customer health.
  • It has removed manual processes for our customer-facing teams by allowing us to create automated journeys.
  • It allows us to see NPS scores in the same place we look for other customer health metrics.
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Feature Scorecard Summary

Role-based user permissions (62)
8.5
API (57)
8.5
Integration with Salesforce.com (53)
8.6
Product usage (72)
8.5
Help desk / support tickets (59)
8.4
NPS surveys (60)
8.5
Sponsor tracking (25)
7.9
Customer profiles (68)
8.5
Automated workflow (72)
8.5
Internal collaboration (57)
8.1
Customer health scoring (73)
8.7
Customer segmentation (72)
8.9
Customer health trends (70)
8.5
Engagement analytics (71)
8.6
Dashboards (73)
8.3

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No