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ChurnZero Reviews

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78 Ratings
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Score 9.1 out of 101

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TrustRadius Top Rated for 2019
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Reviews (1-25 of 66)

Kristin Sours profile photo
October 07, 2019

ChurnZero was everything we needed to increase retention rates and reduce churn!

Kristin Sours
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Since we have used Churn Zero for just under 1 year, it's hard to measure this. I honestly believe it will be in the 2nd year that we can expect to see what the return is. However, I know for the first time ever I'm being proactive with our clients, which feels pretty darn awesome.
  • Just looking at and analyzing our client usage is already making a difference. I can see when a client dips, trends, and/or when I should be reaching out. I also like that it allows us to analyze what aspects of our online tool are used most - perhaps we could remove things or pay more attention to others during training.
  • I love the automation. It is already saving time and time is money, so I see a big return on this. We have a small team and we need all the resources we can get. The worst thing to be in client success is reactive.
Read Kristin Sours's full review
Mae Ports profile photo
November 20, 2019

Highly recommend for any CS Team out there

Mae Ports
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It's forced us to clean up our data to get an accurate look at our customers.
  • It gives us real-time information on who is utilizing our software and what they are doing with it.
  • It allows us to align our processes and streamline the customer journey.
Read Mae Ports's full review
Megan Grosskopf profile photo
October 07, 2019

First Year with ChurnZero

Megan Grosskopf
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Our retention rates have increased 5% over the last year.
  • We have a higher retention rate with our first-year clients that historically have been the most difficult to retain
  • Receiving live data has lead to improved training and webinars to ensure clients have all they need.
Read Megan Grosskopf's full review
Marcus Torres profile photo
August 27, 2019

An all-in-one tool that allows teams to be proactive, instead of reactive with their customer base.

Marcus Torres
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Churnzero has met or exceeded all expectations we had. It allows our team to work from one platform to understand all key areas of a customers journey.
  • Customer outreach has been greatly impacted because ChurnZero allows our reps to work more efficiently and better track our touch points with our customer base.
  • Churn! The platform allows us to fully forecast possible Churn well in advance, allowing our team to work proactively instead of reactively with our customer base.
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Allison Cloyd profile photo
July 06, 2019

Making an impact for a small team

Allison Cloyd
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We've just really started using it, but are seeing an uptick in CSM awareness, which will hopefully result in lower churn and higher renewal numbers.
  • We've started segmenting users by the features they are using, to find the features they are not, which helps us to increase stickiness.
Read Allison Cloyd's full review
No photo available
October 31, 2019

ChurnZero Has Been Awesome for Us!!

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Our CSMs have been able to focus on the most important tasks which has made them more efficient and increased overall moral (this is priceless). We haven't had it long enough to see churn impact but we are keeping a close eye on if this is allowing us to be more proactive.
Read this authenticated review
No photo available
August 15, 2019

An all-in-one churn fighting tool for sales and success teams

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Has helped us get in front of potential churn faster by using Churnscores and usage/adoption data to find who is most likely to churn based on that and then focus our attention there.
  • We have been able to more strategically go after upsell opportunities by creating account segments. Super easy and fast to find out which customers are/aren't using a specific portion of the platform and then can create a plan to pursue those opportunities in a timely and strategic manner
  • Greatly increased our onboarding adoption as well, used to be a big gap from sales to implementation to post onboarding and Churnzero has really helped us iron out that process.
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ChurnZero Scorecard Summary

Likelihood to Recommend (78)
9.1
Usability (1)
8.2
Support (1)
9.1
Online Training (1)
9.1

Feature Scorecard Summary

Role-based user permissions (56)
8.5
API (51)
8.5
Integration with Salesforce.com (49)
8.6
Product usage (66)
8.5
Help desk / support tickets (55)
8.4
NPS surveys (55)
8.5
Sponsor tracking (21)
8.1
Customer profiles (62)
8.5
Automated workflow (66)
8.5
Internal collaboration (51)
8.1
Customer health scoring (67)
8.6
Customer segmentation (66)
8.9
Customer health trends (64)
8.6
Engagement analytics (65)
8.6
Dashboards (67)
8.3

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No