ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Popular Features
- Automated workflow (215)8.181%
- Product usage (215)8.080%
- Customer health scoring (220)8.080%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…
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- Integrations
- Competitors
- Tech Details
- Downloadables
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar Customer Education LMS
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.8.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(306)Attribute Ratings
Reviews
(1-25 of 222)Companies can't remove reviews or game the system. Here's why
April 01, 2024
ChurnZero is AWESOME!
- Retaining Clients
- Client improvement
March 28, 2024
ChurnZero Rocks!
- All positive. Hard to put specific numbers to it, but our retention numbers would be much harder to achieve without ChurnZero
March 21, 2024
ChurnZero helps make more money!
- Helped to reduce churn of my customers
- Increased communication through customer lifecycle
March 19, 2024
ChurnZero is a no brainer if you care about churn!
- it's still early on in our usage of ChurnZero, so I cannot say for sure on ROI
- ChurnZero makes it easy to see when renewal dates are coming up
March 04, 2024
ChurnZero Review
- 96% CSat for Onboarding
- Ramp new team members in 60 days
- Increased retention
February 29, 2024
Superhero for Customer Success!
Score 10 out of 10
Vetted Review
Verified User
- In the first year we deployed ChurnZero, we saw our churn decrease by over 30%.
- More team members have access to customer insights that allow them to do their jobs even better.
- The company also is aware of the trends in how our customers are feeling about working with us as a partner/vendor.
February 06, 2024
We need more integration.
- Decreased churn.
- Management customers.
- Redeem investments.
February 01, 2024
Brings all relevant data front and center for easier account tracking and decision making
- Enables much more accurate predictions of Churn and NRR.
- Enables the ability to be proactive about accounts/contacts when concerning events are identified (product usage has dropped by X percent).
- Allows anyone to easily see data about accounts/contacts via Logged Activities and Notes.
January 16, 2024
ChurnZero is leading the market
- saving a lot of time before customer meetings
- better view on churn risk, thus allowing us to take action
- making renewal processes fluent
January 09, 2024
Game changer for any CSM
- More information to better forecast
- Goals fields that helps us to track and make the customer healthier
- Churnscore helped us to prevent churn
December 27, 2023
ChurnZero - Customer Success done right
- So far we have not have to hire as many CSMS as we had originally forecasted this year.
- Less additional tools that we need in order to fulfill our reporting requirements.
- Less time spent on manual activities, so we can focus on saving our customers more.
October 29, 2023
Powerful CSM tool.
- With our low usage play, we saw about 30% of our inactive users log back into our system afterward.
October 24, 2023
When the tasks are piling up, ChurnZero can help keep them organized in a logical, easy, and straightforward manner
- Without ChurnZero, I would be buried in notes and spreadsheets
- ChurnZero is a definite Timesaver
October 12, 2023
ChurnZero: Powerful made simple
- By identifying at-risk customers early and implementing targeted retention strategies, we can reduce churn rates. Retaining existing customers is often more cost-effective than acquiring new ones, leading to increased revenue and a positive impact on ROI.
September 30, 2023
Fantastic product, fantastic support!
- The CS team can now email our customers with targeted information in mass where we could not do this without the help of our marketing team in the past
- It allows us to provide a fantastic experience in half the time. Giving our CSMs more time to meet with customers and less time on checking off tasks
- ChurnZero has made the CS team look good in our organization
September 29, 2023
Robust Platform
- Higher retention rate
- Better decision making for our company
September 29, 2023
ChurnZero Delivers Results!
- ChurnZero has had a positive impact on our business. We've increased the number of accounts one representative can manage by 15 with a goal to increase by anther 15 with additional automation.
September 29, 2023
ChurnZero- A scalable path to Customer Success
- ChurnZero is scalable.
- ChurnZero had more features than what we're using now.
- ChurnZero makes it easier to take our customers through our preferred lifecycle journeys.
September 29, 2023
A powerful tool for managing your customer base
- It is still early to tell, but it seems that it is helping us track churn factors giving us a positive impact.
- The management of the onboarding process and the visibility it provides to our management team is very helpful to positive management of our clients.
September 29, 2023
Great if you know the ins and outs
- Data cleanse
- Onboarding improved
September 29, 2023
ChurnZero Automation
- We have pushed data to ChurnZero and are able to build segments and reports.
- However, we are still building our journey, but it will be amazing when it is live.
September 29, 2023
I couldn't do my job without ChurnZero!
- Our engagement has increased dramatically since implementing CZ
- Churn rates have dropped and we know immediately if a customer has successfully adopted our product
September 29, 2023
ChurnZero is my Work BFF
- Already allowing us to do some data-clean up and better identify struggling accounts
- Gives us the tools to re-teach our team on being proactive, not reactive
- We can more easily identify accounts that are positioned well for cross sell
- Over time, we hope to see higher renewal retention
September 29, 2023
ChurnZero helps you understand your customer
- Use of automated plays and alerts to remind the CSM to do something
- Understanding of a customer's overall health through the use of ChurnScores
September 29, 2023
Worth Every Penny! Won't work anywhere without it!
- We've been able to create a better way to forecast our revenue across the org.