ChurnZero is a must if you are in validation for CSM
For this year our focus is to put all customer info in one place as this did not exist in my company. With ChurnZero we found that tool …
ChurnZero
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ChurnZero
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Top Rated
2022
Best of
2022
Best of
2022
Most Loved
2022
Popular Features
View all 16 features- Automated workflow (155)8.484%
- Customer health scoring (159)8.383%
- Product usage (156)7.979%
- Dashboards (157)7.777%
Reviewer Pros & Cons
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Pricing
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What is ChurnZero?
ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2)…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Simply Put, ChurnZero Helps SaaS Companies Fight Churn.
01:43
ChurnZero - Untappd Customer Testimonial
02:05
ChurnZero - FiscalNote Customer Testimonial
02:10
Meet the Churn Monsters: Disengaged Dave
01:03
BIG RYG DC 2021 - Where is Customer Success Headed
49:19
Features Scorecard
Security
9.1
91%
Platform & Infrastructure
8.7
87%
Customer Data Extraction / Integration
7.4
74%
Customer Success Management
8.2
82%
CSM Reporting & Analytics
7.9
79%
Product Details
What is ChurnZero?
ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks. Schedule your live demo here.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero helps Custo...
Show More How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention 12%.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More Abby Hammer, Chief Customer Officer at ChurnZero and You Mon Tsang, CEO & Founder of ChurnZero discuss how far Customer Success has come, and where it is heading.
ChurnZero Downloadables
ChurnZero Integrations
- Salesforce.com
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Support Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management (Jira Service Desk)
- Pendo.io
- Intercom
- Mixpanel
- Stripe
- Recurly
- SaaSOptics
- Chargify
- Wrike
- Asana
- Skilljar Customer Education Software
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 9.1.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Reviews and Ratings
(207)
Reviews
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September 29, 2022
ChurnZero is a must if you are in validation for CSM
- as we are in our first year with ChurnZero we are not able to tell yet
September 21, 2022
CZ is great!
- Positive affect on staying active with my customers
- On top of upcoming renewals
September 12, 2022
Churn won't be a problem with ChurnZero
- deeper analytics
- better segmentation
- honing in on which customers need more attention
September 08, 2022
Great platform for driving customer engagement!
- ChurnZero has allowed our team to focus their time on value add activities/engagements with customers.
August 29, 2022
Honest review from a newer CSM
- We have used Plays in ChurnZero to advertise, offering additional free mobile logins; this has led to a huge upswing in users and an increase in our product stickiness
- One company goal is to improve our customer experience by 25%, we have been able to measure this using the NPS score feature
August 09, 2022
ChrunZero is great for CSM's!
- It helps us track if people are not using our software.
- Allows us to be more proactive with data.
August 09, 2022
ChurnZero is the CS lifecycle product you are looking for.
- It's hard to quantify, but the implementation of ChurnZero is going to allow us to keep our team leaner as we scale, allowing fewer people to make meaningful contact with our clients and reduce churn.
July 06, 2022
ChurnZero is a must have tool for Customer Service
- Increased renewal retention
- Increased revenue
- We understand the client's journey better, and can be proactive
- ChurnZero has helped us identify risk points for our clients. I can't measure the dollar amount of the difference it has made for us, as I don't know those metrics, but it's been a great investment of our time and money to use it, for sure.
July 02, 2022
A Great CRM for Success
- Increased retention
- Decreased churn
- Increased proactive engagement
- ChurnZero has allowed us to begin the transformation from a reactive organization to a proactive one, which has already allowed us to have better visibility into at-risk accounts (and prevent churn).
- ChurnZero has introduced soft-savings by giving us some time back: reports, renewal dates, etc. are all in one place (no more spreadsheets).
- ChurnZero integrates with SFDC which means that data from our Sales pipeline goes into ChurnZero, allowing the CS team to have better visibility into staffing needs and allocate resources.
- Increased visibility into the health of our customer base.
- Allows fewer CSMs to effectively manage more customer accounts.
- We are able to keep track of engagement more easily.
- Higher engagement means happier clients and continued revenue.
- Integration between our various platforms means saved time and money.
June 09, 2022
A General Review of ChurnZero
- Positive: Much better churn forecast and potential churn forecast
- Positive: More insight on daily, weekly customer health and changes
- Positive: More insight on what features clients are using.
- Great time saver.
- Visibility for accounts at risk.
May 31, 2022
ChurnZero - The Gift That Keeps on Giving
- ChurnZero has provided us the ability to drive business outcomes in many ways that we hadn't anticipated.
- It has shown us that we work best with Mid Market customers since we have data showing churn for small businesses.
May 27, 2022
A top notch CS platform
- Overall positive ROI as it's enabled our CS team to hit our goals
- One person can manage 5 times more customers.
May 13, 2022
En Route to Zero Churn with Churn Zero
- Saved a customer
- Provide features that customer was able to turn their recruiting efforts around.
- Merging accounts
May 13, 2022
ChurnZero is SaaS
- Save us a lot of time while segmentating the accounts
- Save us a lot of time on daily task by automatized actions
- We can have the most important customer's info in the same platform
May 12, 2022
ChurnZero is a game changer
- Our CS team has grown to support more customers.
- I personally have not experienced churn
- More information is quickly available.
- We've been able to reduce churn by 27% by utilizing a combination of NPS, CSAT and churn score that we've created for our specific use case.
- We increased customer engagement by 63% using in app guides and leaning on automations powered by segments.
- We improved our NPS score by ~30% 6 months after launching our first NPS survey.
May 04, 2022
Best of Breed Customer Success Platform
- Powering our post-sales customer journey. Our customer marketing team can be laser-precise on triggering the right communication and product adoption messaging now that our product and sales data live in one place.
- Kicking off prescriptive renewal plays.
- Relaunching NPS, CSAT, CES
April 28, 2022
ChurnZero makes my Account Manager life so much easier!
- We implemented ChurnZero in Q3 of last year, so it's still a little early to tell the financial impact it's been having.