ChurnZero is the best, I guarantee!!
October 18, 2019

ChurnZero is the best, I guarantee!!

Victor Oliboni | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

No doubt ChurnZero made our job a lot smoother and faster. Since we added it to our Customer Success Team, we came closer to our customers and got a better understanding of what each one of them needs from our product. Before ChurnZero, we weren't able to fully engage with our customers, but that completely changed after the first few weeks using their software. From more engagement with our customers to personal reach-outs, I can say that we are a lot better at what we do because of ChurnZero.
  • Engage with customers
  • Personalized communication
  • Faster engagement process
  • Business/Customer management
  • Personalization of the page
  • Helped with minimize churn
  • Better engagement with customers
  • Better understanding of our customers
Since joining Untappd, we have never used a different platform. ChurnZero has been the only product we used with the focus to minimize churn.
ChurnZero is well suited to help your company to minimize churn. The fast and personalized options to engage with your customers will make the Customer Success job a lot easier.
I don't believe there are areas where ChurnZero is less appropriate. Their support team is extremely fast and well prepared to help us with our questions.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
API
10
Integration with Salesforce.com
10