Overall Satisfaction with ChurnZero
No doubt ChurnZero made our job a lot smoother and faster. Since we added it to our Customer Success Team, we came closer to our customers and got a better understanding of what each one of them needs from our product. Before ChurnZero, we weren't able to fully engage with our customers, but that completely changed after the first few weeks using their software. From more engagement with our customers to personal reach-outs, I can say that we are a lot better at what we do because of ChurnZero.
- Engage with customers
- Personalized communication
- Faster engagement process
- Business/Customer management
- Personalization of the page
- Helped with minimize churn
- Better engagement with customers
- Better understanding of our customers
Since joining Untappd, we have never used a different platform. ChurnZero has been the only product we used with the focus to minimize churn.