A headset for every use case: Cisco 500 series headset
January 03, 2022
A headset for every use case: Cisco 500 series headset
Score 3 out of 10
Vetted Review
Overall Satisfaction with Cisco Headset 500 Series
It is used as a headset by the client's switchboard operators. The switchboard operators work in a high call volume environment and they needed to be able to answer calls even when they are not on their desk. We supplied the 561 headsets. The use case was limited to switchboard operations only although the client would have extended the use of that headset to their contact center agents who had a similar requirement.
- Clear audio
- Good microphone sensitivity.
- Easy to use controls, even for the visually impaired.
- Firm connection with the charging cradle ( for 561 headsets).
- Solid build like their competition or the 700 headset.
- Braille on the controls for the visually impaired.
Do you think Cisco Headset 500 Series delivers good value for the price?
Yes
Are you happy with Cisco Headset 500 Series's feature set?
Yes
Did Cisco Headset 500 Series live up to sales and marketing promises?
Yes
Did implementation of Cisco Headset 500 Series go as expected?
Yes
Would you buy Cisco Headset 500 Series again?
No
- 13% decrease in the ring duration before calls are answered.
- 4% increase in call volumes handled.
The build quality for the Jabra and Poly headsets was poor. Unfortunately, the Cisco headset didn't outperform them in that aspect.