Cisco ISE, good features, but overpriced and poor support
May 02, 2021

Cisco ISE, good features, but overpriced and poor support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Identity Services Engine (ISE)

Cisco Identity Services Engine is used in my Organization to segment guess and Corp Wifi networks through 802.1x authentication and guest portal. We also utilize ISE for port protection and a host of other security features. Cisco ISE is a highly scalable and centrally manageable solution that does require some care and feeding, but overall, it is a good product and not too difficult to manage after the initial setup.
  • Port protection
  • Guess wireless access
  • 1x Authentication
  • Price
  • Ease of initial setup
  • Poor licensing model
  • More detailed documentation for administrators
  • Guess wireless access portal
  • 1x authentication
  • Built in profile are a nice feature
  • Segmentation
  • Visibility
  • Segmentation has added security value.
  • Guest wireless has reduced risk by emailing visitors their credentials vs handing them a piece of paper.
Cisco ISE is not cheap, but if your network is not too complex, this could fill your needs. I do think Forescout makes an easier product to manage.

Do you think Cisco Identity Services Engine (ISE) delivers good value for the price?

No

Are you happy with Cisco Identity Services Engine (ISE)'s feature set?

Yes

Did Cisco Identity Services Engine (ISE) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Identity Services Engine (ISE) go as expected?

No

Would you buy Cisco Identity Services Engine (ISE) again?

No

Overall, management is not terrible if you have a stable network that is not overly complex. If you don't, this product will take considerable time to plan for an effective solution. I will say support is not very helpful, so if you need assistance after the initial sales rep assisted setup, good luck and be prepared to spend hours on the phone.