Jabber chat and phone
December 18, 2020

Jabber chat and phone

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We use Cisco Jabber throughout our company. we use it for interdepartmental chat, for softphone capability, and for group chat with screen sharing. It allowed us, back in March, to send 75% of our office workers home in a 3 week period and still give them the capability to function as if still in the office. With MRA and expressways, we have a set of users able to send and receive calls at all times, via their mobile phones, without having to vpn into our systems.
  • One to one communication
  • User status' for calling or messaging
  • Screen sharing
  • User interface is not the cleanest
  • Persistent message history needs to be standard
  • Cisco Jabber allowed remote workers to function easily.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It is very well suited to one on one communication across multiple channels. Group/Team communication is less well suited. It would be better with more features from Teams.

Webex App Feature Ratings

Task Management
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Scheduling
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Mobile Access
10
Search
6
Chat
10
Notifications
8
Discussions
7
Versioning
Not Rated
Video files
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Audio files
Not Rated
Document collaboration
Not Rated