Item: Webex App
Rating: 9
Author: David Cárdenas

Use Cases and Deployment Scope

We are using Webex teams to communicate to others employees around the departments organization. The posibilities that it gives us are so great. To count with the option to share documents, send messages and create a collaborative enviroment help us to do different processes in a period of time so short.

Pros and Cons

Collaboration in real time
Sharing documents and photos
Groups and direct messages

A subscription is neccesary to have some options available
We need other app to create Webex meetings
The organization of the chats could be better

Return on Investment

Better communication
Increase collaboration
Sharing documents in a better way

Alternatives Considered

Google Hangouts Chat

Webex Teams help us to share many different types of documents and is so easy to use. It allows us to create a better environment to work and share information about the activities or processes that we are deploying in the different company departments. In my personal opinion, that is the best characteristic of Webex Teams.

Support Rating

The support that Cisco gives to the product is great. If you have some questions about a problem or about what do you need to do for use some option of the app, you got a personal atention and a solution very fast. All the time you will get a solution. It's a great support service.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

The tool is so easy to use. Webex is intuitive, it has very common options that we can find in other apps, but especially with Webex, those options are simple and very effective. In addition to this, the possibilities to create groups and meetings with a simple button helps us very much to save time and to use the app in a better and simpler way.

Likelihood to Recommend

Webex Teams is a great tool to create groups for share documents, photos or ideas about a project or a process. It helps to have a better communication and a more confortable organization with coworkers. We use the chat and the teams to create meetings with the help of Webex in a more fast way.

Webex Review

Overall Satisfaction with Webex (formerly Webex Teams)