Item: Webex App
Rating: 8
Author: Yahya Jaber

Use Cases and Deployment Scope

Webex is currently used within our team as the main chat and communication platform. It is also used by some other departments across the campus. It addresses multiple problems, especially with the current COVID pandemic. Webex now can connect all of the team members in a meeting, share files, and create chat groups.

Pros and Cons

Chat
VoIP calls
Meetings schedules
Video conferencing

Memory utilization
Notification
Cloud storage
Minutes of meetings

Return on Investment

Lacks features to make it 202 home-office compatible.
Cannot use it to access a Zoom meeting or MS teams meeting.
Memory consumption.

Alternatives Considered

Microsoft Teams, Zoom, BlueJeans, Google Hangouts Meet and WhatsApp Business

Each one has a different feature than the other, MS Teams has complete integration with your office files and storage, and good video call quality. Zoom is purely a conferencing platform, integrates well with AirPlay. BlueJeans and Google Meet are somehow for small businesses. WhatsApp lacks being a business platform but everyone has it.

Support Rating

As a user of Webex, I only contact our frontline support. Usually, the problem is with Authentication on Duo or a software glitch that makes me uninstall and install again. For the Cisco TAC, I haven't tried it to see how they perform, but I imagine the same steps.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Usability

Well since the pandemic, these platform has grown exponentially, WebEx lacks a bit of speed, so Cisco would have to invest more and delivery results in little time to create its own momentum and market WebEx as the best solution. Until they reach that point, it will still lack feature availability and innovation.

Likelihood to Recommend

It's well suited as an enterprise chat and communication platform for both voice calls and video conferencing. However, it consumes too much memory and lacks other features MS Teams has. In order to make this a single platform for everything, it should at least have storage. For memory consumption, it takes too many resources from a PC so you will have to reload it every once and a while.

To WebEx or Not to WebEx!

Overall Satisfaction with Webex (formerly Webex Teams)