Overall Satisfaction with Cisco Umbrella
We use Cisco Umbrella for DNS protection on workstations by using the roaming client on endpoints, and we also use the virtual machines that integrate with Active Directory for DNS protection on a network. It provides protection against potentially malicious websites and known bad servers on the Internet.
- DNS protection
- Alerting on malicious activity in real-time
- Reporting on protection
- We've had issues with networks that the internal DNS name is the same as the external DNS name; it would be good if that could be improved
- I have seen false-positives before that blocked certain websites that did not appear to be malicious; this was rare but did happen more than once
- The layout of the admin panel seems a little bit like it's lacking and hard to find your way around; would be nice to see that improve
- Umbrella has been a good value-add for our security-conscious clients.
- Cisco is a good brand name with a lot of credibility behind it.
- Having a way to show clients how they are being protected in real-time has been beneficial.
We have briefly evaluated other providers, and there are some out there that do this, but we are satisfied with what we get from Umbrella. The customer support has been sufficient and we have been able to wrap our service offerings around the feature set and functionality of Umbrella.