Item: Cisco Unified Communications Manager (Call Manager)
Rating: 9
Author: Haniel Carlos

Use Cases and Deployment Scope

Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of communication used within the company. It sometimes has delays but I don't think that this is the problem for CUCM, but the configuration of your entire network and how traffic is being transported.

Pros and Cons

End to end communication
Call forwarding
Call waiting

Programmability
Conference call

Most Important Features

Communications
Outgoing and/or incoming calls

Return on Investment

Reliable communication
Fast interbal

Alternatives Considered

Avaya Cloud Office

Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the company going.

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Other Software Used

Avaya Cloud Office

Likelihood to Recommend

It is suited for a medium to large company that needs communication with the entire organization. It is reliable and configurable in many ways. As a Network Engineer at our organization, we use this as our main communication line for it is reliable, easy to use, and to understand.

Call it CUCM

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)