Cisco Unified Connections Manager - The Apex of a Traditional Phone System
April 05, 2021

Cisco Unified Connections Manager - The Apex of a Traditional Phone System

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager is being used by the whole organization. It's currently being used as an enterprise phone system, with every staff that uses a phone is connected with the system. It's also being used in conference phones, as well. It addresses the business problem of need for communications and calls.
  • Customizability - The program allows for a lot of specific features and ways to use the program.
  • Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system.
  • Expandable - The system allows from a small amount of users to a large amount, with no upper limit.
  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote working. It's also a lower cost, because we already have Microsoft Office licenses for other business purposes. CUCM is a very useful program, but it's no longer the best option for us.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

No

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Unified Communications Manager (Call Manager) again?

No

CUCM is very well suited for large offices with a need for traditional phone systems, especially offices where people will want traditional desk phones.
CUCM is less appropriate in a situation where large amount of remote working is needed, or in situations where it needs to have 100% uptime, especially because of the need for physical servers. It's also not as good if staff prefers soft phones over physical phones.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
5
User templates
7
Call reports
1
Directory of employee names
9
Answering rules
10
Call park
10
Call screening
5
Message alerts
9
Video conferencing
5
Audio conferencing
10
Instant messaging
5