March 22, 2016


Rui Ferraz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source

Overall Satisfaction with Cisco Unified Contact Center

Cisco solutions are currently being used in a consulting way, proposing the solutions to SMB and corporate clients that are using PTs HCS by Cisco. We are currently working with some other manufacturers also, like for example Collab, Alcatel, Avaya, etc.
  • Integration with Cisco's HCS
  • Support and online datasheets
  • Agent frontend integrations
  • Work with other PBX solutions
  • Having a visual IVR creator
  • Reporting
  • Normally the buying orders take some time to arrive.
  • The setup and customization is normally costy and lengthy
Knowledge of the platform, ease of integration with other Cisco Technologies, platform evolution and support.
Cisco Unified Contact Center is well suited for clients that are currently using Cisco Call Manager platforms or Cisco phones.