CCX
Overall Satisfaction with Cisco Unified Contact Center
Cisco solutions are currently being used in a consulting way, proposing the solutions to SMB and corporate clients that are using PTs HCS by Cisco. We are currently working with some other manufacturers also, like for example Collab, Alcatel, Avaya, etc.
- Integration with Cisco's HCS
- Support and online datasheets
- Agent frontend integrations
- Work with other PBX solutions
- Having a visual IVR creator
- Reporting
- Normally the buying orders take some time to arrive.
- The setup and customization is normally costy and lengthy
Knowledge of the platform, ease of integration with other Cisco Technologies, platform evolution and support.