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DX80s were first gen Webex end points—can't keep up with the new kids
May 12, 2021

DX80s were first gen Webex end points—can't keep up with the new kids

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex DX80

Presently we have deployed DX80s as video endpoints as personal use workstation devices for mid to upper management level user base. These have been in prod for more than 3 years now or for approximately that time frame ever since this product line was first used. The reason for the overall rating is because these were one of the earliest Webex endpoints, and, when first introduced were called Spark boards, and Cisco didn't design them intelligently enough to have the ability/capability for product enhancements due to significant hardware limitations. The newer product line is much better comparatively.
  • Easy to configure.
  • Easy to use.
  • Serves as an alternate monitor.
  • Limitations on advanced features.
  • Not as good as newer product line.
  • Ease of joining Webex Meetings.
  • Serves as an alternate Display unit/monitor.
  • Ease of deployment.
Desk Pros are the next-gen set of video endpoints that are built with the right set of hardware configuration, capable of handling more load, with enough compute/CPU/memory to handle feature upgrades that meet the latest advancements Cisco is making to make this product line competitive—mostly trying to follow the Apple catching up to Samsung mobile phones roadmap.
If you have the right service contract with Cisco and the resellers, service and support would never be an issue— period!
Good for an average mid to upper management user pool, who are in the range of 5 to 6 on tech-savviness factor on a scale of 1 to 10—where 10 is the most tech-savvy and wants the latest and greatest, They will find these endpoints as serving their purpose and needs. Now anyone who is in the 7 to 10 range will be vocal and critical about the limitations and how it is not providing any new features. Only if they knew these puppies were not built to handle newer and the latest razzle-dazzle.

Do you think Cisco Webex DX80 (discontinued) delivers good value for the price?

No

Are you happy with Cisco Webex DX80 (discontinued)'s feature set?

No

Did Cisco Webex DX80 (discontinued) live up to sales and marketing promises?

No

Did implementation of Cisco Webex DX80 (discontinued) go as expected?

Yes

Would you buy Cisco Webex DX80 (discontinued) again?

No

Microsoft Teams, Webex (formerly Webex Teams), Slack
We are not buying any newer DX80s simply because even Cisco doesn't recommend these given the lack of advanced feature set due to hardware limitations.