Good Product needs to catch up on the features and UI
October 28, 2020

Good Product needs to catch up on the features and UI

Billye Moore | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

Used by multiple departments and users in the organization, this is currently the main collaboration platform but will be slowly phased out by Microsoft Teams for small conferences. Since everyone is working from home Webex helps bring us closer together and share ideas and other info, I use the record feature often and like the ability it gives me to download the conferences and review them.
  • Recording of meetings.
  • Clear voice and excellent dial in options.
  • Video is useful.
  • Security scanning of attachments by Talos.
  • Voice integration with 3rd party phones.
  • The chat feature is old flip phone technology, need to update to be like Teams or Messenger in Facebook. The focus is not the meeting in most cases anymore.
  • Before covid19 it helped reduce travel expenses.
  • Meeting rooms were always full, now after covid meetings are virtual.
There was not a decision. Webex was in use for years and still is but is being phased out for general use meetings by Teams.
It is a good product but does not consolidate all collaboration features required by enterprises.

Do you think Webex Meetings delivers good value for the price?


Are you happy with Webex Meetings's feature set?


Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?


Would you buy Webex Meetings again?


I have not had any issues with the service, there are some concerns on bandwidth usage on the VPN devices and Internet links which has forced us to split tunnel the traffic which has helped the service perform much better.
Integration into Outlook and having the desktop client is really helpful in scheduling and having meetings. The chat feature set in the meetings does not have all the features and capabilities required by the younger folks and should be more feature rich like a Messenger or Teams chat.
Works really well for planned meeting, those with a lot of people and for recording. Other solutions such as Teams provide much better ad-hoc meeting capabilities and integrated chat/collaboration.

Webex Meetings Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Not Rated
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Record meetings / events
Not Rated
Live chat
Audience polling
User authentication
Participant roles & permissions