Item: ClickMeeting
Rating: 1
Author: Verified User

Overall Satisfaction with ClickMeeting

Use Cases and Deployment Scope

We use online meeting tools for our development program and certification program. ClickMeeting has good (but limited) functionality, but okay for smaller entities conducting small webinars. [I believe] the pricing model and sales tactics are very misleading. In December 2020 we reacted to a sales offer received from ClickMeeting and upgraded our license, to find out that our license had now several limitations, making it not usable anymore for our business. When contacting Support, they refused to undo the latest purchase and revert to our previous setup. Canceling the account was also not possible as we just renewed (till Dec 2021) our yearly contract... Despite our cancellation request for the account, our contract was once again renewed automatically for another year (till Dec 2022) and deducted from our credit card. Once again the support department reverted to an online terms page and refused to cancel the latest purchase. [In my opinion] ClickMeeting is misleading, uses comparative advertisement, and is untrustfull. Our advice is not to do business with ClickMeeting. There are multiple other solutions on the market with real user support.

Pros and Cons

Pros

Basic online meeting portal.
Easy online meeting setup.

Cons

Customer Service.
Pricing models different accounts.

Return on Investment

At startup this was a great tool for our online classes (small organisation).

Alternatives Considered

ZOOM Quality Management Suite, Microsoft Teams and Google Meet

3 years ago, ClickMeeting was a great solution with some unique features, Worth well paying for. Today, all these features are available in multiple applications that offer way more outstanding features and have a better price model (and support).

Key Insights

Do you think ClickMeeting delivers good value for the price?

Are you happy with ClickMeeting's feature set?

Did ClickMeeting live up to sales and marketing promises?

Did implementation of ClickMeeting go as expected?

Yes

Would you buy ClickMeeting again?

Other Software Used

Zoom, Microsoft Teams, Google Meet

Usability

Most features are available but depend on account type and are limited in the number of users compared to other applications the options are limited even for small users.

Support Rating

Support on technical features is overall good. Sales support is fast when it comes to upgrades or new customers, but once you are a customer, [I believe] the support is bad to non-existent. [In my experience] after-sales support is really below standard.

Likelihood to Recommend

When conducting online meetings for small groups with limited functionality this tool works very well. For larger web meetings with multiple participants (that can talk in a meeting), [I believe] this tool only works well when paying top price. But paying the top price there are [in my opinion] other applications that will provide a better experience for less money.

ClickMeeting Feature Ratings

ClickMeeting Support

ClickMeeting Customer Support Pros and Cons

Pros	Cons
Kept well informed Quick Initial Response	Slow Resolution Poor followup Problems left unsolved Need to explain problems multiple times Support doesn't seem to care

Comments

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Jakub Rzepniewski
commented 2 years ago
Hello, We are sorry to hear this. Please send us a message and describe the issue at support@clickmeeting.com We would like to look into this and help. Best regards, ClickMeeting Team

CLICKMEETING , Misleading and untrustful supplier

Software Version