CloudBerry: The good, the bad, and the ugly
October 03, 2019

CloudBerry: The good, the bad, and the ugly

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudBerry Backup

My company uses it to back up client files on a daily basis. It helps us restore files when they are deleted. We are able to quickly set up a backup and monitor it as it runs overnight. We are able to protect company files and assist our clients in case they are ever crypto locked or have bad hardware.

Pros

  • It's easy to set up.
  • The file restore process is simple.
  • Lots of variety in backup stores.

Cons

  • The errors are hard to decipher.
  • I have had to contact CloudBerry multiple times for assistance.
  • Updating the appliance multiple times due to performance issues.
  • It has a fast restore process for our employees.
  • Downtime on occasion due to unknown errors that require support.
  • Searching for errors on backups leaves you with this huge laundry list of issues. It's hard to troubleshoot.
Unitrends has an easier management console. You can generate all kinds of reports. CloudBerry is easy to set up, but Unitrends is even easier. You don't have to wait for an installer with Unitrends if you decide to build a custom installer. It's just there to download. You can also create particular jobs once you have the application installed on the server. The error reports in Unitrends are also easier to read, cipher, and resolve.
It's easy to set up, but a few things prevent it from being great. All the computers require one license. You have to stay on top of it, otherwise you fill up data storage with outdated and unused data. It's super easy to call CloudBerry for support and they are very friendly to work with. It's difficult as a tech when you want to fix the issue, but you are relying on technical support. Many times an error happens and you cannot find a single issue. The only solution is to update the application and hope the newest build fixed the issue.

Do you think MSP360 Managed Backup delivers good value for the price?

Yes

Are you happy with MSP360 Managed Backup's feature set?

Yes

Did MSP360 Managed Backup live up to sales and marketing promises?

Yes

Did implementation of MSP360 Managed Backup go as expected?

Yes

Would you buy MSP360 Managed Backup again?

No

CloudBerry is easy to manage. Emails are very detailed. You can monitor the servers from the main CloudBerry Labs portal. You can see if your client's machine is turned on, when their latest backup occurred, and if they have a license attached to their backup. It's a pretty straightforward process once you get past the learning curve.

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