Item: CloudTalk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The support during the trial was great. It is very easy to set up and use. CloudTalk is now helping our team to performance better, maximize1st contact resolution, being efficient, but also make are processes easy and monitor our KPIs accurately. It is a great solution for companies that need a scalability and quality.

Pros and Cons

Calls Management
OB Dialler Campaigns
Real time monitoring
Reporting

none

Return on Investment

cost effectiveness
performance increase

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Likelihood to Recommend

CloudTalk has been the perfect match for us. The quality of the call is high, it is a simple solution for inbound and outbound calls, usable on different devices so that our team can work anywhere, rather than having mobile phones at every single desk. All the calls and users details are available in 1 single view and reports catch what is important in the customer care and telemarketing.

Great solution and quality/cost balance

Overall Satisfaction with CloudTalk