Good product for good price
March 24, 2022
Good product for good price
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
Pros
- Friendly User Interface
- Integrate with Intercom
- Manage contact information
Cons
- Mismatched contacts
- Campaigns only available on higher pay plans.
- Call history doesn't always update immediately.
- Helped improve our Customer service pipeline
- Our workflow is more optimized through intercom
- Allowed management to monitor sales phone activity
So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even once.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes
Comments
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