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CMiC Construction Platform Review
Updated March 13, 2023

CMiC Construction Platform Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Construction Platform

Modules Used

  • Accounting & Financial Controls
  • Asset Management
  • Enterprise Content Management
  • Enterprise Planning
  • FIELD: Project Management & Collaboration
  • Human Capital Management & Payroll
  • Project Controls

Overall Satisfaction with CMiC Construction Platform

Our company implemented CMiC to bring the field and corporate together on one consolidated platform. It is the primary Project Management and Accounting system for the company. We complete our payroll and union payroll reporting in CMiC. We also utilize the Equipment modules in CMiC for costing and billing. The job cost, subcontract commitments, and job billing data populate the contract forecasts, which flow into the WIP. We store some documents electronically in CMiC; however, many are outside the system.
  • It stores the company's main data in a central location.
  • In my opinion, Payroll support response times for critical issues are far longer than specified in the contract 90% of the time. Other issues have taken up to 18 months to resolve.
  • In my opinion, patches always break at least one existing functionality. Patches are a major issue for most companies using CMiC Enterprise or PAAS.
  • In my opinion, clients are responsible for testing ALL functionality used in every patch. Time demands are excessive.
  • In my opinion, CMiC trainers are often unknowledgeable. A few are good, but we received more than one trainer who was in their first or second week with CMiC.
  • I believe the description on CMiC's billable Contracts and Work Orders are purposefully short and deceptive about hidden costs. This has been a fight since day one and never improved.
  • In my opinion, users receive a ton of obscure error messages and may be system issues.
  • In my opinion, performance is often slow and problematic.
  • In my opinion, implementation takes over a year for the majority of companies. In our case, over two years.
  • In my experience, payroll tax reports were not fixed until right before or even on the due date.
  • In my experience, this ERP requires the company to have full-time people dedicated to the implementation, upgrades, patches, user training, and reporting/handling of support issues. The upgrade process had so many issues it became known as a downgrade at our company.
  • In my opinion, the customer success team was unhelpful.
  • In my opinion, CMiC Construction Platform focuses on creating new features instead of fixing the existing features with problems.
  • In my opinion, CMiC does not listen and enact positive change.
  • In my opinion, promises are not kept.
  • Improved Project Visibility
  • Improved workflows between teams
  • Almost missed the bank deadline to pay employees via ACH twice
  • In my opinion, the actual cost of CMiC Construction Platform implementation was at least 400% of initial estimate
  • Support Cost much higher than expected
  • In my experience, the number of our employees required to support CMiC Construction Platform on an ongoing basis is 4X higher than expected
  • In my opinion, CMiC is not a supportive vendor.
I believe Acumatica is a much more stable system with far better support, security, and reliability. Customization options are better in Acumatica as well. In my opinion, there is no competition. I believe CMiC Construction Platform will lose its client base to Acumatica in time.

Do you think CMiC Construction Platform delivers good value for the price?

No

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

No

Did implementation of CMiC Construction Platform go as expected?

No

Would you buy CMiC Construction Platform again?

No

In my opinion, CMiC Construction Platform is not well-suited for companies unwilling to dedicate overly patient full-time people to supporting it. In my opinion, CMiC Construction Platform is not well-suited for companies unprepared to spend more than originally expected to implement and support it. In my opinion, CMiC Construction Platform is generally more appropriate for large companies in the ENR top 100 willing to deal with long wait times and not worried about the cost. In my opinion, having a programmer on staff is necessary, but it is almost impossible to find one.

CMiC Construction Platform Feature Ratings

1.7
Plan distribution & viewing
2
Plan markups & sharing
1
Document sharing
3
Issue tracking & punchlists
1
Photo documentation
1
Jobsite reports
2
RFI tools
2
Collaboration & approvals
2
As-built drawings
1
Mobile app
Not Rated
Submittal design and management
2
Checklists
2
Meeting Minutes
2
Specifications
1
Change orders
2
3.0
Takeoff tools
Not Rated
Job costing
5
Cost databases
Not Rated
Cost calculator
Not Rated
Bid creation
1
2.3
Employee demographic data
3
Employment history
3
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
2
1.7
Pay calculation
2
Support for external payroll vendors
1
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
2
Direct deposit files
3
Salary revision and increment management
1
Reimbursement management
1
1.0
Tracking of all physical assets
1
3.0
Dashboards
5
Standard reports
1
Custom reports
2
Data exportability
4

CMiC Construction Platform Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
The only option offered to us was the standard support agreement. In my experience, they regularly do not meet the SLA defined in the contract.
Yes - Many times. In the past I got a hotfix to correct the bug in a timely fashion 20% of the time. Now, they will no longer fix bugs until the next patch release, which usually is six months away and requires extensive user testing.
Only to correct inexcusable quality issues.
They rarely resolve issues in a timely fashion, in my opinion. In my experience even with regular requests to escalate issues, a few have taken 18 months to resolve. I've found their payroll support has failed to respond to critical issues in time. In my opinion, the general attitude is uncaring few clients are satisfied with support.

Using CMiC Construction Platform

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • CMiC Analytics
  • Setup of Modules and Implementation
  • Payroll
Yes, but I don't use it
I believe it isn't easy to use and is unintuitive. Undecipherable error messages appear throughout the application without indicating what is wrong or how to correct it, in my experience. The terminology on the screens is specific to Canada, which adds to the confusion.